iPhone help and support

We don't offer pre-order on the iPhone 4S. We expect high demand for it and therefore our capturing pre registrations of interest. Once we have stock we will contact customers to place there order via our Customer Care team.

We are expecting our first delivery on 14th October. Once we have stock, we will be in touch with customers that have preregistered. 

At Tesco Mobile, we really value our existing customers. That’s why we’re offering them iPhone 4S first when stock comes in.

Customers that registered before 12pm 15th December and have been waiting for more than 2 weeks after registering interest*, will be given bonus Clubcard points once you place your order to say thanks for your patience.

Customers that registered before 12pm 15th December and we keep you waiting more than two weeks from launch date, we’ll give you bonus points once you place your order to say thanks for your patience.

Delay                   Existing customers                      New customers
2 weeks+              500 Clubcard points                        250 Clubcard points
4 weeks +             1000 Clubcard points                      500 Clubcard points

An existing customer is anyone who has been with Tesco Mobile for at least one month before 4 October 2011. This includes Pay monthly and Pay as you go customers.

There will be a limited amount of handsets in a selected number of Tesco Phone Shops. We would love to be able to send stock into all our Phone Shops but we just don’t have enough!

Feel free to pop into your local Tesco Phone Shop to find out if they have stock. In order to avoid disappointment we recommend you Register your interest and we will contact you as soon as stock becomes available.

You can find the latest tariff and price information on the preregistration page, by clicking on “view tariffs” button.

Log in to ‘view my bill’ to check your contract details. If you’re out of contract then register for your new iPhone 4S at tescomobile.com/iphone

If your current phone is iPhone 4, you will already have a micro SIM that will work in the new handset. If you have any other phone, you may need to swap your SIM across to a new micro SIM.

To view our animated help guide. Download it from here. (Adobe Flash 10 required)

You need to use the new SIM provided with your iPhone to enjoy free Wi-Fi and unlimited data. If you're joining from another network and want to keep your existing mobile, here's how to do it.

• Get in touch with your existing network and ask them for a 'PAC' code (Port Authorisation Code
• Call our Customer Care team on 4455 (calls cost 20p per call) with this code-we'll do the rest and have your number transferred within two working days. Don't worry-you can still use your iPhone as normal while your number is being transferred.

If you're an existing Tesco Mobile customer upgrading to an iPhone and want to keep your mobile number, call our Customer Care team on 4455 and they will transfer it onto your new SIM.

Of course, you don't have to use an existing mobile number-your new number is printed on your SIM card and you can start using it straight away.

Make sure your computer meets the specifications on the iPhone box and that your have the lastest version of iTunes installed. Download it from www.itunes.com if you haven't.

Connect your iPhone to a USB port on your computer using the cable in the box. iTunes should open automatically and then show you how to activate and sync with your contacts, music, photos and other stuff.

Tap on the 'Mail' icon or go to Settings > Mail, Contacts, Calendars > Add Account, and select from either one of the pre determined e-mail providers or tap 'Other.' Complete the required information and tap 'Save'.

You need your email address, username and password.

• It will work with a GPRS/EDGE connection.
• It will work with a Wi-Fi connection.
• Your sent email will not be treated as spam.

To set up Windows Live Hotmail on your iPhone, follow these steps:

• From the home screen, tap Settings > Mail > Add Account > Other > Add Mail Account
• Enter Name, Hotmail address (that's your Windows Live ID, e.g. 'dan@hotmail.com') and Hotmail password

Note: If you get an error message about subscribing to 'Windows Live Hotmail Plus', just press 'OK' to ignore it. POP3 access is now available for free for all Windows Live Hotmail customers.

• Click 'Save'.

It should take a while to confirm and setup your account. Your account will be automatically configured at this point without further action from you.

• You're done! Now go to the Mail app and start downloading your Hotmail messages.

Note: The first download from POP3 servers could take up to 5 minutes for the first sync.
If for any reason your iPhone doesn't auto-populate the server information, you can set the server settings manually. From the home screen, tap Settings > Mail > select your Hotmail account, then enter the following:

Incoming Mail Server
Host Name: pop3.live.com
User Name: <Your full Hotmail email address>
Password: <Your Hotmail Password>

Outgoing Mail Server
Host Name: smtp.live.com
User Name: <Your full Hotmail email address>
Password: <Your Hotmail Password>
User SSL: On
Authentication: Password
Server Port: 25

Advanced
Use SSL: On
Authentication: Password
Delete from server: When removed from inbox
Server Port: 995

iPhone supports the following attachments:

Microsoft Word, Excel, PowerPoint, as well as PDF and image formats. It also supports Apple's iWork applications - Keynote, Numbers and Pages.

Tap on the mail icon, and select from either one of the pre determined e-mail ISP's or click other. If it's a pre determined option such as Google mail just fill in the 4 boxes of information.

Follow the instructions below as these will take you to the original set up screen:

Home > Settings > Mail > Add Account.

This can occur when the mail provider does not support SSL connections.

You may have to wait several minutes for the account verification process to complete.

There are 2 email options available for iPhone customers:
Push email using Microsoft Exchange ActiveSync (for customers using a Microsoft Server).
Visit the Apple website for the infomation on EAS and internet mail using POP3 or IMAP protocols.

The iPhone has a preset mail signature saying 'sent from my iPhone'. To change this:

1. Tap 'Settings'
2. Tap 'Mail'
3. Tap 'Signature'
4. Either delete and leave blank or input a signature of your choice
5. Tap 'Mail' to exit

iPhone uses a rich HTML email client that fetches your email in the background from most POP3 or IMAP mail services, it displays photos and graphics right along with the text.

If your company uses Microsoft Exchange, check with your manager to see if you can take advantage of the push email features supported in the phone.

Click on the 'Mail' icon and select from either one of the pre determined email ISPs or click 'other'. If it's a pre determined option such as Google mail just complete the required information.

If you choose 'other', please contact TESCO MOBILE Customer Service by clicking the 'Call Us' or 'Email Us' links below for a detailed step by step guide.

For business customers there is Exchange ActiveSync. For internet email with 'push' functionality there is either Apple's MobileMe service or Yahoo! Mail.

If you tap and hold on the link in the email message then the true destination of the email will be displayed on the screen.

If you're suspicious about the email we suggest that you delete and do not access the link.

The vast majority of email providers will allow you to use their SMTP for sending email even when using a mobile device.

There are some email providers that do not allow this. In these cases we suggest you use an alternative SMTP setting such as smtp.o2.co.uk

We recommend you use your own ISP outgoing server with your ISP username and password. If your ISP doesn't support this you can use smtp.o2.co.uk adding your full O2 email address and O2 password.

• It will work with a GPRS/EDGE connection.
• It will work with a WiFi connection.
• Your sent email will not be treated as spam.

You can access the internet and make and receive calls at the same time when using Wi-Fi or 3G.

If you're accessing the internet via GPRS or EDGE incoming calls with divert to voicemail.

Wi-Fi is high speed wireless access to the Internet. Wi-Fi is provided via hotspots that broadcast their signal over a range of 50 to 100 metres. You may have one in your home to provide access to your broadband line and you will find public hotspots in a variety of locations around the country.

iPhone has Wi-Fi built-in so that you can have wireless access to the Internet, view YouTube videos, access maps and directions, get stock quotes and weather information, and even purchase and download music from the iTunes Wi-Fi Music Store.

You'll know when your iPhone is connected to a Wi-Fi network when you see the following icon in the top left hand corner of the screen:

Your Tesco Mobile tariff for iPhone allows you unlimited use of Tesco Mobile's UK EDGE/GPRS/3G/HSDPA networks and BT Openzone UK WiFi network, for personal internet use and email on your iPhone only.

All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card in any other device, or use your SIM Card or iPhone to allow the continuous streaming of any audio/ video content, enable Voice over Internet (VoIP), P2P or file sharing or use them in such a way that adversely impacts the service to other customers of Tesco Mobile, BT Openzone.

If Tesco Mobile reasonably suspect you are not acting in accordance with this policy Tesco Mobile reserves the right to impose further charges or disconnect your tariff at any time, having attempted to contact you first.

There is one time authentication process to follow when you first visit a BT Openzone hotspot. Simply follow the steps below to complete this authentication.

Ensure you have a Wi-Fi connection. Check the upper left corner of the screen for the Wi-Fi symbol.

From the iPhone main menu page, select the 'Safari' icon which initiates a search for available Wi-Fi hotspots in your location.

1. If you are in coverage of a BT Openzone hotspot, you will be offered ' Wi-Fi Zone - BT Openzone’. Select it if you wish to connect through.
2. From Safari bookmarks, tap on a bookmark and depending on your selection this will take you to the BT Openzone iPhone home page.
3. Enter your Mobile Phone Number and select 'go'.
4. When Wi-Fi session is established, you will see 'Welome to BT Openzone' and the session counter displays the session time. You can now begin your Wi-Fi browsing session!

Once you have completed these steps, your future use of Wi-Fi via BT Openzone is seamless.

All you will need to do is ensure you are in a BT Openzone hotspot and then start browsing, using You Tube or downloading a track from iTunes. It couldn't be easier.

You'll be able to find your nearest BT Openzone hotspot by using our hotspot directory.

Hot Spot Locator click here.

You can also access the hotspot directory on your iPhone. Go to Safari > Bookmarks > Tesco Mobile.

When you are in range of networks that you have not connected to previously, you will get a notification of the available networks and an opportunity to select the one that you want to join.

My iPhone has connected to one Wi-Fi network but I want to use another one. How do I do this?
On the iPhone tap Settings > General > Network > Wi-Fi. The iPhone will scan for available networks. When the network you want to connect to appears in the list just select it and then choose Join. If a password is required you will be prompted for it at this point.

On the iPhone tap Settings > General > Network > Wi-Fi > Other. Enter the network name (this is the SSID). If the network requires a password, choose Security, tap the type of security the network uses, and enter the password.

Note: you must already know the SSID, password, and security type to connect to this type of network.

My home Wi-Fi connection uses MAC filtering. How do I connect my iPhone to this?

First you must find out what the MAC address of your iPhone is. A MAC address is an ID built into the hardware of the device.

On the iPhone tap Settings > General > About > Wi-Fi Address. This will display the MAC address. It will look something like 00:03:93:XX:XX:XX. Write this ID down.

You should now add this to the Wi-Fi router you are connecting to. How to do this will vary across different types of Wi-Fi routers. You should contact your ISP or Wi-Fi router provider for support with this.

Yes, the iPhone supports WEP, WPA and WPA2 security.

On the iPhone tap Settings > General > Network. Tap Wi-Fi to switch on or off.

All my settings are correct but my iPhone still won't work with my home Wi-Fi connection.
For some home Wi-Fi connections it may be necessary to add the DNS addresses of your Internet Service Provider to the iPhone.

Firstly you need to find out what the DNS addresses of your ISP/broadband provider are. You may need to access the settings in your Wi-Fi router or contact your ISP to find these.

Once you have the DNS settings of your ISP, on the iPhone go to Settings > General > Network > Wi-Fi.

Select the blue arrow next to the network you are connected to. Select DNS. Change the IP Address to the DNS addresses of your Internet Service Provider.

If you previously had an original iPhone and upgraded to the new iPhone, you may need to reset the MAC address associated with your new iPhone.

This simply means that you need to register your mobile number with the Cloud and BT Openzone as a one-off activity. You should only need to do this once.

iPhone connects to the Internet automatically whenever you use Mail, Safari, YouTube, Stocks, Maps, Weather, or the iTunes Wi-Fi Music Store. iPhone will display the following symbols in the status bar at the top of the screen, in the following order, until connected:

Provided switched on iPhone connects over the last Wi-Fi network that you used. HSDPA - your iPhone will connect via HSDPA provided you are in HSDPA coverage (all of TESCO MOBILE's 3G coverage has been upgraded to HSDPA), the iPhone has no symbol for HSDPA so if you see the 3G symbol you'll be connected at HSDPA speeds. provided in a 3G network area If EDGE coverage available you will see this symbol If EDGE is not available then you will connect via GPRS, the symbol for GPRS on iPhone is SIMilar to EDGE, it's a solid blue square without the E in the centre.

Go to Settings > General > Network > Wi-Fi. Tap the Right Arrow icon next to the network you automatically connect to and then choose 'Forget this Network'. You should now be able to start again and be prompted to enter the password.

Please click here to access the Wi-Fi Hotspot Locater.

Yes, please return to store with your proof of purchase and they will arrange for your account to be closed. If you have used the phone you'll still have to pay for any pro-rated line rental amount and any charges outside of your allocated allowance.

It's probably because the person who had your iPhone before you has just re-registered their mobile number to their new phone.

All you need to do is register your mobile number once to keep using BT Openzone.

• Creating folders

Folders are a new addition as part of iOS4.
This new function allows you to gather up to 12 apps together and group them all in one place, in the same folder.
To create a folder, all you need to do is touch and hold an app until it wiggles, drag it onto another app and you’re done.
You can repeat the process with more apps. For example, you can put all the games your daughter plays in one folder, all your news apps in another and all your productivity apps in yet another. You can also create folders and organise apps using iTunes on your Mac or PC, then sync it all back to your iPhone.
Naming your folders is automatic – a name is assigned to your folder, based on the category of the apps inside it:
Games, News, Sport and so on. Of course, you can change the folder names to whatever you want, such as Katie’s Games or Football Apps.
You can have up to 180 folders on your iPhone, and since each folder can hold 12 apps, that means you can keep up to 2,160 apps, organised on your iPhone at any time.

• Multitasking – Switch between apps quickly

With Multitasking, you can now run your favourite third-party apps — and switch between them instantly, without slowing down the performance of the foreground app, or draining the battery unnecessarily.
The multitasking user interface allows you to quickly switch between recently used apps.
Just double-click the Home button to reveal your recently used apps. Scroll right to see more apps and then just tap on one to reopen it.
No need to wait for the app to reload, and you will be able to pick up right where you left off. So when you return to the app, you can jump straight back into playing your game, reading the news, finding a restaurant or whatever you were doing.

Please note: Multitasking is not available on the iPhone 3G.

The latest software has a restrictions functionality which will allow you to restrict access to certain default applications within the device, including Safari, YouTube, iTunes and Installing Apps.

To access the restrictions function on your iPhone, select 'Settings' – 'General' – 'Restrictions' and 'Enable Restrictions' to set a passcode.

You can then allow or restrict access to certain default applications on your iPhone, which can only be accessed by entering your chosen passcode.

Access to any applications already installed by you on your iPhone will still be allowed.

You can protect access to information on your iPhone with a four-digit passcode lock, which is then required whenever iPhone is turned on or awaken from sleep.

For secure internet access, iPhone supports industry standard Wi-Fi Security and Virtual Private Networking (VPN).

To add the personal identity number (PIN):

• Choose Settings > Phone > SIM PIN
• Tap 'OFF/ON' button.
• Enter a 4 digit password and tap 'Done'. 

To change the PIN:

• Choose Settings > Phone > SIM PIN > Change PIN
• Enter your 'Current Password'.
• Tap 'New Password' and enter.
• Tap 'Confirm New Password' and tap 'Done'.

The new iPhone 4 has a different size SIM card from any other phone. This has been named 'Micro SIM' Customers who buy an iPhone 4 outside of Tesco Mobile, will be able to request a new Micro SIM via our customer Service team by an adviser completing the SIM Replacement online form and selecting the 'Upgrade to Micro SIM' option. The customer will then receive a New Micro SIM and adaptor within 3 working days.
Sometimes customers may wish to use their new Micro SIM card in another phone. So we have issued a new Micro SIM adaptor to all our customers who have bought a new Micro SIM. All the customer has to do is place the Micro SIM card into the adaptor, and the Micro SIM will act just like a regular SIM card.

The Software Developers Kit is a programme developed by Apple, allowing companies to develop software applications for use on the iPhone.

New features and applications are delivered by Apple to your iPhone with a software update through the iTunes client.

New JavaScript web applications can be accessed from the 'App Store' icon on the homepage of your iPhone.

Check that you have not accidentally set the Ring/Silent switch to Silent.

To switch on the caps lock:

• Tap 'Settings'.
• Tap 'General'.
• Tap 'Keyboard'.
• Slide 'Enable Caps Lock' to 'ON'.

When you now write a text, double tap the shift button until it turns Blue to activate Caps Lock.

Yes – all you need to do is press and hold the section of text you wish to copy and you will be presented with the 'Copy' option. Select copy, then open a new text message, and press and hold in the text field and you will be presented with the 'Paste' option.

To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off your iPhone.
To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.

Select Calendar, choose the day you want for the reminder and press the + button in the top right hand corner.
Set the reminder and when complete, tap 'done' in the top right hand corner.

When you create a new SMS, tap the plus (+) key and add from your contacts, this can be repeated to add multiple recipients.

Open the message you wish to forward and click 'Edit', place a tick on the left side of the section of text you wish to send and click forward. You will be asked to enter the mobile number and then click send.

Open the message you wish to delete a section from and click 'Edit'. Place a tick on the left side of the sections of text you wish to remove and click Delete.

In the Text Messages list, swipe left or right over the contact and then tap Delete.

There is no separate drafts folder for text but the draft message will be retained and displayed next time you open the Text application.

Tap and highlight the recipient and then tap the delete (X) key.

To turn this function off, go to Settings > Messaging and change the 'Show Preview' option to OFF.

When using United Kingdom region format, you can only select the 24-hour clock.

No, this is not possible.

You Simply use the option in settings.

Select 'Settings' from the main menu, then 'General', then reset, and select the option you want to reset.

The latest software has a restrictions functionality which will allow you to restrict access to certain default applications within the device, including Safari, YouTube, iTunes and Installing Apps.

To access the restrictions function on the iPhone, select Settings –> General –> Restrictions and 'Enable Restrictions' to set a passcode.

You can then allow or disallow access to certain default applications on your iPhone, accessed only by entering your chosen passcode.

Access to any applications already installed on your iPhone will still be allowed.

Go to Settings > General > Network > tap the option for 'Enable 3G' to switch on or off.

From the Home screen, go to Settings > Mail > Contacts > Calendars.

From here, you can customise things like how many message to display in the inbox, font size, set a signature etc.

From the Home screen, go to Settings > Mail > Fetch New Data.

By default, this will be set to manual, but you can change this to every 15 minutes, 30 minutes or hourly, according to your preference.

The home button is at the bottom of the screen. You can return to your home screen applications at any time when this is pressed.

By selecting the voicemail option, this will auto dial 905 and will place you directly into your personal Tesco Mobile Voicemail. Please note that Visual Voicemail is not available on Tesco Mobile.

Messages will be saved for 30 days from the day they are listened to.

Unfortunately this is not possible.

If Visual Voicemail is available from your mobile network you’ll see a blue dot on the left-hand side of each message, that hasn’t been listened to, in the voicemail list.

Please note that Visual Voicemail is not available on Tesco Mobile. You can find out how many new and saved messages there are in your voicemail box, by calling 905.

This is not possible.

Yes you can.

There are 2 ways you can send a Picture message:

• Open a new Text message and click on the camera logo, then click on Take Photo. The camera app will then open and take your picture. Then click on 'Use' once you are happy with the picture you would like to send. This will then appear in a new MMS (multimedia messaging service). Add any text you would like and then click 'Send' and the MMS will be sent.
• Open a new Text message and click on the camera logo, then click on 'Choose Existing'. This will allow you to send a picture that is currently stored on your iPhone. Locate the picture you wish to send and click on 'Choose'. This will then appear in a New MMS. Add any text you would like and then click 'Send' and the MMS will be sent.

Transferring contacts from a Non iPhone to an iPhone (existing Tesco Mobile customers only or unlocked handsets):

1. Place the SIM card that came with the iPhone into your old device (if using the new iPhone micro SIM card, place it in the SIM adaptor first and then enter it in to your old handset).
2. Copy all your contact from the handset to SIM Card (follow the instructions from the manufacturer to transfer contacts from handset to SIM).
3. Place the SIM card back into the iPhone.

Transferring information from your current iPhone to a new iPhone:

• Make sure you have the latest version of iTunes and iPhone OS.
• Connect your current iPhone to iTunes and sync it.
• Connect your new iPhone to iTunes (on the same computer you used to back up your current iPhone).
• iTunes will ask you if you want to restore from a backup or set up your new iPhone as a new phone. When prompted, select the backup of your current iPhone.
• After iTunes finishes restoring the backup, the iPhone will restart and all the information that was on your iPhone before will now be on your new iPhone.
• Select the settings icon on your iPhone and selecting 'Mail > Contacts > Calendars' and select the Import SIM contacts option.
• Please note that only names and the primary contact numbers on your Tesco SIM card will be transferred across. 

Transfering contacts from a PC or Mac to your iPhone:

Customers who have their contacts saved on their PC or Mac can transfer them to their iPhone following the instructions on Page 7 of the iPhone user guide, which is available on the Apple website.

Please note that if a customer has their contacts saved on a non-iPhone device, they will need to follow the instructions from that manufacturer to transfer them to their PC.

Music from your iTunes library will automatically be transferred if you sync your iPhone to your iTunes account.
If your existing music is in another format, for example WMA (Windows Media), you will need to convert it into a file format that iTunes accepts in order to play it on your iPhone or iTunes.

The exchange of contacts, via Bluetooth or vCards with other devices, is not supported.

We would recommend that iTunes be synchronised to your PC at home.
Please note that some business PCs and laptops may have permissions installed that can affect their functionality when 3rd party software is installed.
We recommend that you check with your company IT administrator before installing iTunes on business PCs and laptops.

If your iPhone is not working as expected, it may be due to some of the content sync-ed to it.
Try removing certain content, such as contacts, calendars, songs, photos, videos, or podcasts.

To remove content, connect your iPhone via the USB and use iTunes to change the sync settings.
Click on iPhone in the 'Source' list and select each tab to change the sync setting, and then click 'apply'.

To reset settings:
Tap Settings > General > Reset > Reset All Settings

Note: This will reset all settings, but no data or media will be deleted.

To erase settings:
Tap Settings > General > Reset > Erase All Contents and Settings

Note: This will delete all media and data, and all settings will be reset.

When viewing text or other information, tap the screen and hold your finger in place. The iPhone will then prompt you to cut, copy or paste.

First, you need to get a photo or picture. There are a few ways to do this:

• Save a photo from Facebook: Open the Facebook app and find the photo you want. Once you've got it open, tap the screen to hide the status bar at the top of the screen and take a screenshot by pressing the Sleep/Wake button (on the top of your iPhone) and the Home button (on the front) at the same time.
• Save a picture from a picture message (MMS): Tap the image in the conversation, tap, and tap 'Save Image'.
• Take a photo on your iPhone: Tap Camera, then aim and take your photo.
• Save a picture from the internet or an email: Touch and hold the image, then tap 'Save Image'.

Now you've saved your photo, you just need to add it to a contact.

1. From the home screen, tap Photos and find your photo (if you've only just saved it, it should be the last one).
2. Tap 'Assign to Contact' and choose your contact from the list.
3. Drag and pinch to pan and zoom the photo until you've got it the way you want it to look.
4. Tap 'Set Photo'.

You should check this with your IT Department on how to set up email in a Microsoft Exchange Enviroment.

Tap on the 'Mail' icon or go to Settings > Mail, Contacts, Calendars > Add Account, and select from either one of the pre-determined email providers, or tap 'Other'.
Complete the required information and tap 'Save.'

Multimedia Messaging Service or MMS is available to all iPhone customers who are on version 3.0 and above iPhone 3G. Customers will be able to send photos, contacts, audio file and location via MMS. If you are a customer who is not on at least version 3.0, then you will not be able to send MMS.

The new iOS4 software enables all iPhones to send 2MB MMS. This functionality is currently only available between Tesco Mobile and O2 numbers.
Customers will be able to send the new 2MB MMS while roaming on another network, as long as the roaming network allows this.
2MB MMSs are currently free for Tesco Mobile customers on the iOS4 to send and receive, and this includes while they are roaming.
If the customer tries and sends a 2MB MMS to any other mobile network, then the MMS will be automatically adjusted to the standard size, but Tesco Mobile cannot guarantee that the message will deliver successfully.

The iPhone 3G and 3GS do not have a flash or zoom function available, but the iPhone 4 has the additional functions of an LED flash and the 5 x zoom function built in plus an upgraded 5MP camera.

The iPhone comes with a great inbuilt camera and an advanced photo management application. It automatically syncs photos with your PC or Mac when you dock, and displays albums with the flick of a finger.

To open the Photo gallery, Select ‘Photos’ and then ‘Camera Roll’. You can then:

• Choose an album or picture to view by tapping the screen.
• Turn the phone to the side to look through your pictures by flicking your finger across the screen.
• Zoom in and out on a photo by pinching the screen. Tap the screen to zoom back out.
• Press the arrow off the page (icon found at the bottom left of the screen)
  • to use image as a wallpaper,
  • to email the photo, or
  • to assign to a contact.
• Press the play button to start a slideshow.
• Tap the bin to delete an image.

Recording multimedia content is not supported on the 3G iPhone, but this is available on the iPhone 3GS and iPhone 4.

Download Tesco Photo’s Free Mobile Print Shop App to your iPhone and easily print your favourite photos directly to your nearest Tesco Photo Centre, where ever you are.

Our brand new app makes it easy to print your favourite photos from your iPhone or your Tesco Photo account quickly and easily. 

Your prints will be ready to collect in as little as 1 hour from 120 Tesco Photo Centres throughout the UK.

What's more? Get 50 free prints when you sign up for a new account with Tesco Photo.

Click here for more information."

Maps on iPhone are powered by Google maps and need a data connection to download the information. For the quickest and best experience, a Wi-Fi connection is recommended.
You can view maps and satellite images or get directions.

GPS software is also installed on iPhone 3G. Use of GPS is included as part of Data if used within the UK.
If GPS is used abroad, then the customer will be charged at normal data roaming rates.
GPS uses about 1 MB of data per 10 miles, if travelling at an average of 60 miles per hour.
You can plot a journey by entering a Start and end point; Google will give you the distance and approximate time it will take you to make the journey.
You can also search an area for a point of interest, such as a swimming pool. Maps will bring up any swimming pools in the area and pin them on the map.
If you click on the pin, it will bring up the contact details, including full address and telephone number.

If you're on one our Pay as you go or Pay monthly tariffs, your phone is already set up to work while you're abroad  - just switch it on when you arrive and use it as normal.

Pay as you go iPhone customers can use your iPhone to call abroad from the UK - and it could cost less than you'd think. In fact, calling any of the 50 countries for just 20p a minute, anytime, to either a standard landline or mobile click here for more information about going abroad.

Activation of iPhone is limited to United Kingdom.

Data roaming when abroad isn't included in your unlimited Web & Wi-Fi package. If you want to avoid running up extra costs it is best to turn if off while you're away.

Simple, just tap 'Settings' on your iPhone, select 'General' then 'Network' and simply slide 'Data Roaming' to off.

Please note that some of the unique features of your iPhone automatically use data services. You may wish to turn off some of these services before you travel if you're not going to use them whilst abroad.

If you want to find out more information about using your phone abroad or calling abroad from the UK click here.

On the iPhone tap Settings > General > Network > Wi-Fi. The iPhone will scan for available networks. When the network you want to connect to appears in the list just select it and then choose Join.

If a password is required you will be prompted for it at this point.

Remember you won't be able to benefit from your unlimited Wi-Fi allowance outside the UK. If you connect to a Wi-Fi provider while abroad you will be charged according to the fee stipulated by the Wi-Fi network you are connecting to.

You may be able to access a Wi-Fi network free of charge as some hotels, café's etc provide this service.

When abroad your iPhone will automatically switch to foreign network. If your iPhone hasn't connected to a foreign network turn your iPhone off and back on.

You may need to complete a manual network selection from your iPhone. To do this, follow these steps:

1. Tap 'Settings'
2. Tap 'Carrier'
3. Tap on the required network

Turn voicemail back on if switched off while abroad. You can do this by dialling 2905 from your iPhone.

iPhone does not directly receive MMS. You will be able to view any MMS sent through the O2 website.

If you are sent an MMS you will receive a SMS with a link to the O2 website and a pin code. Click on the link and enter the pin code, you will see the MMS.

Yes, please remember your data allowances are only available while in the UK. When using the GPS/Maps function while abroad you will be charged for accessing data. Your iPhone will connect to internet to access maps as they're not stored locally.

For example if using Maps/GPS function on Satellite view about 10 miles will equate to about 1MB of data. This can be reduced when using Map view.

Mac system requirements:

USB 2.0 port
Mac OS X v10.4.10 or later
iTunes v8 or later. Download it by clicking the Apple iTunes link at the bottom of the page.
iTunes Store account

Windows system requirements:

USB 2.0 port
Windows 7, Windows Vista, Windows XP Home or professional with Service Pack 2 or later.
iTunes v8 or later. Download it by clicking the Apple iTunes link at the bottom of the page.
iTunes Store account.

To replace the battery your iPhone must be returned to Apple.

For your added protection, the iPhone is set up to work with a SIM PIN and a passcode lock. If using Microsoft Exchange ActiveSync, you will be able to enforce the passcode lock and perform remote device wipe.

To add the PIN number:

• Choose Setttings>Phone>SIM PIN
• Tap 'OFF/ON' button
• Enter a 4 digit password and tap 'Done'
• To change the PIN number
• Choose Settings>Phone>SIM PIN>Change PIN
• Enter your 'Current Password'
• Tap 'New Password' and enter
• Tap 'Confirm New Password' and tap 'Done'.

To set a passcode:

• Choose Settings >General>Passcode Lock and enter a 4-digit passcode. iPhone then requires you to enter the passcode to unlock it.

To turn passcode lock off:

• Choose Settings>General>Passcode Lock and tap Turn Passcode Off, then enter your passcode.

To change the passcode:

• Choose Settings>General>Passcode Lock and tap Change Passcode, enter the current passcode, then enter and re-enter your new passcode.

If you forget your passcode, you must restore the iPhone software.

To set how long before your passcode is required:

• Choose Settings>General>Passcode Lock >Require Passcode, then select how long iPhone can be idle before you need to enter a passcode to unlock it.
  

No, the iPhone will only work with one APN. This will be set by default to Mobile Web to allow browsing and 'open' access to the internet. If you use a private APN for your email service, you can overwrite the Mobile Web APN, but this then means that access to the internet for browsing will need to be done using VPN via your private network.

Restart
Try restarting your iPhone. To turn off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off .
To turn on, press and hold the Sleep/Wake button until the Apple logo appears.
If the screen appears frozen, try pressing and holding the Home button for a few seconds to close a frozen application and then try restarting again.

Reset
Press and hold the Sleep/Wake button and the Home button at the same time until you see the Apple logo.

Remove Content
Connect your iPhone via the USB and use iTunes to change the sync settings. Click on iPhone in the 'Source' list and select each tab to change the and then click 'apply'.

Reset Settings
Tap Settings > General > Reset > Reset All Settings
Note: This will reset all settings. No data or media will be deleted.

If the issue persists try erasing all settings.
Tap Settings > General > Reset > Erase All Contents and Settings
Note: This will delete all media and data. All settings will be reset.

Try the following to resolve:

Check Signal
Check the display to make sure you have a strong signal. Make sure Airplane Mode is turned off.
If you're not using Wi-Fi make sure you have a GPRS connection To access the internet.

New Location
If you don't have a strong signal or don't see the active GPRS/EDGE/3G indicator, try moving to a different location.
Note: If you are indoors, trying going outdoors or moving closer to a window.

Toggle Airplane Mode
Turn Airplane Mode on, wait 15 seconds, and then turn Airplane Mode off again. This resets all wireless connections on your iPhone.

Restart
Try restarting your iPhone. To turn off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off. To turn on, press and hold the Sleep/Wake button until the Apple logo appears.
If the screen appears frozen try pressing and holding the Home button for a few seconds to close a frozen application and then try restarting again.

Restore
Try restoring using iTunes. Connect your iPhone and when it appears in the Source list, click on 'Restore' in the Summary pane.
Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPhone with iTunes before restoring to save your most recent settings.

It's probably because the person who had your iPhone before you has just re-registered their mobile number to their new phone.

All you need to do is register your mobile number once to keep using  BT Openzone.

Delete any extra data leaving only the street address and post code.

There are many ways to top-up your Tesco Mobile:

• Online with a regular or auto top-up - click here to top-up online.
• E top-up card - click here to find the nearest E top-up location near you.
• Over the phone by calling 4444 from your Tesco Mobile phone.
• Cash machine
• Top-up vouchers
• E-Voucher

Your monthly credit is completely flexible-so you can spend it on any mix of calls or texts. This means if you dont make many calls one month, you'll have more credit available for other things curing that month-like texts and picture messaging-it's up to you.

You can use your credit on:

• Calls and texts to
  • UK mobiles
  • UK landlines starting 01, 02, 03
  • Your 5 favourite numbers starting 01, 02, 03
• Voicemail
• Sending picture messages in the UK
• UK Mobile internet browsing
• Calls to Tesco Customer Care

You'll get your free credit within 48 hours

when you top-up you'll get your free credit within 48hours, and we'll text you to let you know when it's ready.

Your free credit lasts for one month

So, for example, if you get your first free credit on 5th January, you've got until midnight on 4th February to use it. We'll send you a text to remind you when it expires. You receive your free credit only once each month. Text BALANCE to 2112 for your free credit balance, or text DATE to 28746 (or call 28746) for your monthly anniversary date.

Your free credit automatically gets used first

The top-up which you paid for is only used once your free credit has run out or expires. Remember, this normal top-up never expires.

It's your total top-up that counts

After your first top-up, we’ll work out how much free credit you’ll get next month by counting the TOTAL amount of top-up this month – up to a maximum of £20. So, for example,
two £10 top-ups count the same as one £20 top-up.

Some things to remember

You can get free credit once each month, and the maximum you can get in any month is £40. There are also a few things you can't use your free credit for, so make sure you have some normal top-up for:

• Calling or texting international numbers
• Using your phone while you're abroad
• 08 numbers or premium rate numbers, like those listed below (thses are often used for helplines, TV voting lines and downloads)
• Any numbers starting with 04, 05, 06, 08, 09, 07744, 07755, 078225, 079879, 078730, 078931, 079118, 079112, 078930, 078921, 077000, 079245, 079246, 070 or 076.

Tesco Mobile customers get the best of both worlds as we use the O2 network, so you get great coverage and also benefit from the value of Tesco Mobile tariffs. Unless you've downloaded the iOS 4 software updates, you will see the O2 network logo on your screen.

If you have a 3G, 3GS or iPhone 4 and want to update your software, just visit www.apple.com for latest software update. Once you've download iOS 4 or later, you will see the Tesco Mobile icon on your phone.

We operate a bulk purchase policy. In the wider interests of all our customers, purchases are restricted to a maximum of two mobile phones per customer. If a customer orders more than five phones to the same address the order will not be fulfilled.

Pay as you go iPhone phones
iPhones on Pay as you go are free to unlock 12 months after activation. We don’t offer an unlocking service on iPhones that were activated less than 12 months ago.

Pay monthly iPhone phones
If you would like to use Apple iPhone 3G, 3GS or 4 on another network, you can to unlock your phone before the end of your contract but there will be a small fee to do this. The current charge to unlock your handset is £20. The new Apple iPhone 4S can be unlocked at the end of your contract

You can check your call time balance anytime free from the UK just dial *#10# or quick dial 2#. If you receive a monthly bonus of free minutes or texts you can find out the balance of these by texting the word BALANCE to 2112 we will then text you back the total of your remaining free allocation.

Yes, but you’ll need a 3G SIM for the iPhone. So long as you have this your iPhone will work fine. When you receive your iPhone there will be a tool in the box which will help to insert or remove your SIM.

If your phone is lost or stolen, call us straight away on 0845 301 4455.
We'll block your phone so no one else can use it. And we can send you another SIM card and transfer your mobile number and credit.

iPhone supports rich HTML email, so images appear inline with text. And you see email attachments like Microsoft Office documents or PDFs in their original format.

When it comes to web surfing on the Tesco Mobile Network over GPRS/EDGE/3G and HSDPA, Tesco Mobile offers a service called Parental Control.

With Parental Control, we can limit the web access* of a mobile phone to a small number of sites that are suitable for young people. We make sure that the providers of these sites moderate any chat rooms they have to make them as safe as possible.

Any parent can pick up an iPhone and call the automated service on 61818 and follow the prompts to restrict the device to a small, safe whitelist to child protect a phone.

*applies to Tesco Mobiles's network, NOT Wi-Fi.

You will be connected to your iPhone tariff when you purchase or upgrade to iPhone. You must then connect your iPhone to iTunes (downloading the latest version first). This authenticates the iPhone and Tesco Mobile SIM and then allows full use of your iPhone. If the iPhone is not connected to iTunes, it will not work. Simply follow the onscreen instructions.

All iPhones come with a 1 year limited manufacturer's warranty. If your iPhone experiences technical issues within a year of purchase then it must be returned to the point of sale with a valid proof of purchase to enable repair, replacement or a refund if necessary.

If you purchased your iPhone online then you can contact our customer service team to arrange repair or alternatively visit the Apple website.

Unfortunately Visual Voicemail is not available on the Tesco Mobile network.

We're sorry, conference calling is not currently available on the Tesco Mobile network.

We're sorry, call forwarding and call waiting are not currently available on the Tesco Mobile network.

You may have seen or heard about Apple's iPhone 4 announcement.

If you have any questions about returning your iPhone 4 or getting a free bumper or case, you'll need to contact Apple directly. For more information please visit www.apple.com/uk.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. To extend your coverage further, purchase the AppleCare Protection Plan.