How do I set up an online account?
Your online account will automatically be set up when you place an order.
If you've forgotten your password, please click on the forgotten password link on the site you’re trying to access and follow the instructions to reset it.
How do I log in to my account?
You can log into your Pay monthly account here. You’ll need your username and password that were emailed to you when you completed your order.
What's available on my online account?
- View your usage this month
- View your bills
- Make a one-off payment
- Add or change your data bundles
- View previous orders
- View and print your contract
- Update your account details
How do I reset my account password?
If you've forgotten your password, please click on the forgotten password link on the site you are trying to access and follow the instructions to reset it.
We'll email and text your new reset password to you. Please note, the text will be sent to the mobile number of the main account holder.
Alternatively, you can follow our step-by-step guide on resetting your password .
How do I view my usage this month?
You can check your usage summary by logging into your Pay monthly account online. You'll just need your username and password and you can log in by clicking here.
Alternatively, you can follow our quick step-by-step guide on viewing your usage summary.
If you’re on a Capped tariff, you can also text ‘BALANCE’ to 2112 free from your Tesco Mobile. Please note, you’ll get a separate message confirming for the amount of minutes, texts, data and any top-up you have remaining.
How do I check my bills and payment details?
You can check your bills and view or change your payment details for logging in to your Pay monthly account. Check out our step-by-step guide on viewing your bills and payment details.
How do I check charges on my account?
You can check the charges on your account by logging into your Pay monthly account.
How do I make a one-off payment when my normal payment method has failed?
If you'd like to make a one-off payment, please log into your Pay monthly account.
How do I query a payment I've made?
To check what payments you've made, please log in to Pay monthly account. If you have any queries, please call our Customer Care team on 0845 301 4455 or on 4455 from your Tesco Mobile phone.
What is my account limit?
Our standard Pay monthly tariffs have an account limit to prevent you from running up large unexpected bills. If your usage exceeds your monthly allowance of calls, texts or data, you may reach your account limit.
We’ll text you to let you know if you’ve reached 90% of your limit and also if you reach your limit. If you do reach your account limit, your phone will be barred from making any calls and you’ll need to make a top-up. You can top-up using a credit or debit card at any time by calling 4444 free. Please note, it can take up to 6 hours for your call bar to be lifted following payment.
I've reached my account limit, how do I remove the bar on my account?
If you do reach your account limit, your phone will be barred from making any calls and you’ll need to make a top-up. You can top-up using a credit or debit card at any time by calling 4444 free. Please note, it can take up to 6 hours for your call bar to be lifted following payment.
What's the high usage limit on my account?
The limit on your account depends on the tariff you're on. You can check your account limit using the table below:
We cap the amount you're charged for data usage in the EU at £40 per month.
This means that no matter how much data you use in any given month, whilst abroad in the EU, you’ll never be charged more than £40. If you reach the £40 cap, you'll be able to use up to 40MB of data without incurring any additional charges. Once you've reached the 40MB limit, a bar will be placed on your phone.
If you're abroad and unable to use your phone, you may have reached the 40MB additional allowance. To get this call bar lifted and accept further charges, please log in to your Pay monthly account or call our Customer Care team on +44 845 301 4455.
For more information on our Family perks click here.
If you’re an existing customer and want to check if you’re eligible for free Family perks, log in to your Pay monthly account and check the section under ‘My tariffs, bundles & Family perks’
If you want to add or change your Family perks, log in to your Pay monthly account.
- We offer a range of data bundles that you can add to your tariff to allow you to get great value for more data.
- Log in to your Pay monthly account to add or change your data bundle.
How do I cancel my contract?
Pay monthly SIM only
If you would like to cancel a Pay monthly SIM only contract, please call our Customer Care team on 0845 301 4455.
Pay monthly phones
You can return your Pay monthly phone for a refund and cancel your contract if you bought it within the last 14 days.
• If you bought online or over the phone, please call us on 0845 300 6660 to arrange your return.
• If you bought in store, please return it to the same store.
If it’s more than 14 days since you bought your Pay monthly phone, please call our Customer Care team on 0845 301 4455.