Your mobile is set up to take messages as soon as you turn it on, so if you're not able to take a call, your voicemail will.
Switching voicemail on or off
Managing your mailbox
Your mailbox can hold up to 40 messages.
Each message can be up to 4 minutes long.
All old and saved messages will be deleted after 30 days.
Using the main voicemail menu
You can set a range of preferences, such as whether you get a call or text when a message is waiting. You can also record your own message on voicemail for callers to hear. Here's a quick guide to using the Main Menu and to changing your preferences:
To access the Main Menu
Call 905
When voicemail answers press the * key.
Then select one of the options, detailed below;
Press 2 to listen to your messages
Press 3 to manage or change your personal greeting
- Select 1 to listen to your active greeting
- Select 2 to record a new personal greeting
- Select 3 to record a temporary greeting
- Select 4 to record a name tag
- Select 0 for help
Press 4 to manage your mailbox settings
- Select 1 change your message notification method
- Select 2 to change the date and time stamp after each message
- Select 3 to change the menu options played after each message
- Select 4 to change security settings
Changing your mailbox PIN
- Your default PIN number is 8705.
- You can change your PIN number the first time you access your voicemail.
- If you forget your PIN, call customer care and they will reset it for you.
(PLEASE NOTE: You need your PIN to pick up your message from a fixed-line.)
Mailbox shortcut keys
- Key 0 - Pause message
- Key 1 - Play previous message
- Key 2 - Save message (all messages are deleted after 30 days)
- Key 3 - Delete message
- Key 4 - Rewind 5 seconds (Useful if someone has left you a number which you need repeated)
- Key 6 - Fast forward 5 seconds
- Key 8 - Hear details of the message, such as who called you and when. You can choose to play this feature after each message.
Picking up your mobile messages from a landline phone
- Just dial your mobile number.
- Wait until Voicemail answers.
- Then press the * key and follow the prompts.
If you see a flashing envelope on your mobile - your SIM card memory is full. Please delete as many messages as you can and try again. Provided there are no network faults in your area and your mobile/SIM are not faulty, any undelivered SMS will come to your mobile within a few minutes (for information on how to do this, check your user guide).
Make your messages extra special by combining videos, photos and texts with Multimedia Messaging Service (MMS). You will need a phone that is MMS enabled to send picture messages.
If you've got a Tesco Mobile phone and are using the SIM card that came with it, then all the settings you need for using MMS are already set up.
It's easy to create a multimedia message. Here's a guide that applies to most mobile phones;
Take a video or photo (or select one already saved on your phone).
Go to 'options' and select 'insert'.
Select 'sound clip' and choose a pre-recorded sound clip to attach to the picture.
Send the message in the same way you send a text.
Please note: these steps may for certain phone models, so you might need to refer to the manufacturers website or the guide that came with your phone
Will I need extra settings?
You may need extra settings if you transfer your SIM to another phone, or you bought a Tesco Mobile SIM card on it’s own. Check which functions your phone has by looking through its in-built menu, the manufacturer’s user guide or you can use the Tesco Mobile phone settings service.
The Tesco Mobile phone settings service will work out which settings you need and send them to your phone by text. You just need to enter your Tesco Mobile phone number and follow the step-by-step guide online.
Can any phone receive an MMS message?
Some phones without a camera can still receive, view and forward multimedia messages, you just won’t be able to take any pictures. Even if your phone isn't MMS compatible, you will get a text message with a web address and access code. This allows you to view what has been sent to you on the internet.
You can access internet-style pages using WAP via your Tesco Mobile. So even when you're out and about, you can get news and sports results, download cinema listings, check your lottery numbers - the list is endless.
You will need a phone that is WAP enabled. If you've got a Tesco Mobile with the SIM that came with it, then all the settings you need for using WAP are already set up.
To access WAP services, simply:
Select 'WAP', access internet or services from your phone menu.
Select 'Home'.
The Tesco Mobile home page appears. Now you can choose what you want to do.
Depending on which type of phone you have you will access the information either by 'dial-up' WAP which is charged by the minute, or by GPRS which is the faster service charged by mega bytes.
Please note: Surfing the internet via GPRS isn't available on the Value tariff.
Will I need extra settings?
You may need extra settings if you transfer your SIM to another phone, or you bought a Tesco Mobile SIM card on it's own. Check which functions your phone has by looking through its in-built menu, the manufacturer's user guide or you can use the Tesco Mobile phone settings service.
The Tesco Mobile phone settings service will work out which settings you need and send them to your phone by text. You just need to enter your Tesco Mobile phone number and follow the step-by-step guide online.