FAQ's

Here are our top FAQ's that you may find useful.

Rachel, our online virtual assistant, will also help to answer any frequently asked questions. Just click on "Ask Rachel" in the image on the right-hand side of the page.

Pay monthly FAQ's:	Pay as you go FAQ's:	Useful Information:
Capped tariff frequently asked questions	How do I switch to PAYG with free credit?	Welcome to Tesco Mobile
How to reset my account password?	How do I report a lost or stolen phone?	Keeping your number
How do I view and print my contract?	Could I have more information on PAYG with free credit?	Our tariffs
How do I check my bills and payment details?	How do I activate my phone?	Call charges
How do I view my Pay monthly usage?	How do I register for e-top up?	Terms and conditions
How do I view a summary of my Pay monthly usage?	How do I get my balance?	Ways to top-up
How do I check how many minutes/texts I have used?	How do I keep my existing mobile number?	Pay as you go free credit
How do I make a one off payment?	How do I opt into bundle?	iPhone help and support
How do I check what the charges on my account are?	How do I unlock my phone?	BlackBerry help and support
Keeping my existing number	Setting up parental controls	Online phone help

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