Our SIM only tariffs choose from a rolling 30 day, 90 day or 12 month contract for more value. Capped contracts available on any phone and any tariff for more information click here.
*From 28th February 2012, UK Directory Enquiries prices go up from £1.50/min to £2.00/min.
For a full list of affected numbers, click here.
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Listening to your voicemail while overseas:
When using your phone abroad in the EU, you will only pay to retrieve your voicemail.
When using your phone outside of the EU, you will pay to receive each voicemail which will be the cost of making a call back to the uk to leave the message on the UK server. You will also be charged to retrieve your voicemail.
Handset unlocking:
Using another network’s SIM in a Tesco Mobile phone
If you wish to use another network's SIM, you will need to arrange for it be unlocked. If this is the case, you must not insert another operator's SIM card into the mobile without an unlatching code (this is not your PIN code).
Our Customer Care team can provide you with an unlatching code. The service is free if you request an unlatching code from us, 12 months after the date you activated your handset. If you activated your Tesco Mobile phone less than 12 months ago, we will charge you a fee of £20 to unlock your handset.
Unlocking a Tesco Mobile iPhone
Pay as you go iPhone phones
iPhones on Pay as you go are free to unlock 12 months after activation. We don’t offer an unlocking service on iPhones that were activated less than 12 months ago.
Pay monthly iPhone phones
If you would like to use Apple iPhone 3G, 3GS or 4 on another network, you can to unlock your phone before the end of your contract but there will be a small fee to do this. The current charge to unlock your handset is £20. The new Apple iPhone 4S can be unlocked at the end of your contract
Pay monthly handsets (excluding iPhone)
Our Pay monthly handsets are free to unlock at the end of the contract. If you’d like to unlock your handset before the end of your contract, then there’s a £20 charge to unlock it.
PLEASE NOTE:
If you remove your Tesco Mobile SIM card from your iPhone for 10 continuous days, you’ll lose your free data bundle.
Please contact the technical support line on 0845 300 6660 or dial 4455 from your Tesco Mobile and select option 4 for further information on the qualifying period, applicable conditions and charges.
Call charges are inclusive of VAT where applicable.
Rounding call charges and call duration:
All calls are charged at one second intervals, so if you end a call part-way through a second, the time will be rounded up to the next second e.g. If a call lasts 44.5 seconds we'll round it up to 45 seconds. We have to round up any phone charges to the nearest penny, as we are unable to bill you for anything less than that. For example, if the cost of a call was £1.01005 we'll round it up to £1.02.
Lost phone reception:
If for any reason you lose phone reception whilst on a call, for example when you go through a tunnel, you'll continue to be charged for that call for up to 18 seconds.
What is the fair use policy?:
Minutes, texts and data: if your tariff includes unlimited minutes and texts, the fair usage limit is 3000 mins and 3000 texts. For tariffs that include unlimited data, the fair use policy varies:
- On iPhone tariffs, customers have a fair usage limit of 1Gb
- Customers on any other Tesco Mobile tariff, non-iPhone, are subject to a fair use limit
Flexible Credit: The upper limit on Unlimited Flexible Credit is £500. If you exceed this, we may do any of the following:
- Request you to moderate your use
- Impose further charges in respect to your atypical or abusive use
- Transfer you to a tariff that does not include Unlimited Flexible Credit
Click here to view our terms and conditions.
Capped and Flexible Credit call charges: The following numbers are not included in your inclusive minutes or Flexible Credit and their charges;- Calls starting 05, 08, 07744 or 07755, 078225, 079879, 078730, 078931, 079118, 079112, 078930, 078921, 077000, 079245, 079246. Other non-standard or "special" 07 numbers (i.e. are not used to provide mobile services, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Mann), 076 numbers and 070 numbers. Top-up is required for these chargeable calls or after inclusive allowances are exceeded.
Account maximum limits:
Our standard Pay monthly tariffs have an account limit to prevent you from running up large unexpected bills. If your usage exceeds your monthly allowance of calls, texts or data, you may reach your account limit. This limit excludes your monthly subscription amount, so if your subscription is £10 / month and you have an account limit of £40, then your limit will be £50. We’ll text you to let you know if you reach 90% of your limit and also if you reach your limit. This account limit does not apply to Capped tariffs.
If you do reach your account limit, your phone will be barred from making any calls and you’ll need to make a top-up. You can top-up using a credit or debit card at any time by calling 4444 free. It can take up to 12 hours for your call bar to be lifted following payment. If you’re not sure how much to top-up by, you can log in to your online account to check your usage and decide how much you’ll need to last until your next bill date. Please note, there is an average of a 5 hour delay on call records, meaning that it may not always be possible to place a bar on your account exactly at your account limit.
You can check the limit on your account in the table below:
Directory Enquiries call charges
From 28th February 2012, UK Directory Enquiries prices increase from £1.50/min to £2.00/min.The list of affected numbers is shown below. The Tesco Directory Enquiries number (118323) is still 50p/min.
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