*This item is included in your monthly allowance, but if you’ve used it all up, then this is the rate that you’ll be charged at.
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Rounding call charges and call duration:
All calls are charged at one second intervals, so if you end a call part-way through a second, the time will be rounded up to the next second e.g. If a call lasts 44.5 seconds we'll round it up to 45 seconds. We have to round up any phone charges to the nearest penny, as we are unable to bill you for anything less than that. For example, if the cost of a call was £1.01005 we'll round it up to £1.02.
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Listening to your voicemail while overseas:
When using your phone abroad in the EU, you will only pay to retrieve your voicemail.
When using your phone outside of the EU, you will pay to receive each voicemail which will be the cost of making a call back to the uk to leave the message on the UK server. You will also be charged to retrieve your voicemail.
Handset unlocking:
Using another network’s SIM in a Tesco Mobile phone
You’ll need to unlock your Tesco Mobile phone before you can use a SIM from another network in it.
Please call us to request an unlatching code. You put this code into your phone to unlock it from the Tesco Mobile network. An unlatching code is different from your PIN code, and you can only get one by calling our Technical Support line on 0845 300 6660.
If you activated your phone more than 12 months ago, it’s free to unlock your phone. If you activated your phone less than 12 months ago, it’ll cost £20.
Unlocking a Tesco Mobile iPhone
Pay as you go iPhones
iPhones on Pay as you go are free to unlock 12 months after activation. We’re sorry, but we don’t offer an unlocking service on iPhones activated less than 12 months ago.
Pay monthly iPhones
iPhones on Pay monthly are free to unlock at the end of your contract. Before the end of your contract it’ll cost £20.
Pay monthly phones (excluding iPhone)
Your Pay monthly phone is free to unlock at the end of your contract. It’s £20 to unlock your phone before the end of your contract.
Please contact our Technical Support line on 0845 300 6660 for more information on your qualifying period and applicable conditions & charges.
PLEASE NOTE:
- If you take your Tesco Mobile SIM card out of your iPhone for 10 days in a row, you’ll lose your free data bundle.
Lost phone reception:
If for any reason you lose phone reception whilst on a call, for example when you go through a tunnel, you'll continue to be charged for that call for up to 18 seconds.
What is the fair use policy?:
Minutes, texts and data: if your tariff includes unlimited minutes and texts, the fair usage limit is 3000 mins and 3000 texts. For tariffs that include unlimited data, the fair use policy varies:
- On iPhone tariffs, customers have a fair usage limit of 1Gb
- Customers on any other Tesco Mobile tariff, non-iPhone, are subject to a fair use limit
Flexible Credit: The upper limit on Unlimited Flexible Credit is £500. If you exceed this, we may do any of the following:
- Request you to moderate your use
- Impose further charges in respect to your atypical or abusive use
- Transfer you to a tariff that does not include Unlimited Flexible Credit
Click here to view our terms and conditions.
Capped and Flexible Credit call charges: The following numbers are not included in your inclusive minutes or Flexible Credit and their charges;- Calls starting 05, 08, 07744 or 07755, 078225, 079879, 078730, 078931, 079118, 079112, 078930, 078921, 077000, 079245, 079246. Other non-standard or "special" 07 numbers (i.e. are not used to provide mobile services, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Mann), 076 numbers and 070 numbers. Top-up is required for these chargeable calls or after inclusive allowances are exceeded.
Account maximum limits:
Our standard Pay monthly tariffs have an account limit to prevent you from running up large unexpected bills. If your usage exceeds your monthly allowance of calls, texts or data, you may reach your account limit. This limit excludes your monthly subscription amount, so if your subscription is £10 / month and you have an account limit of £40, then your limit will be £50. We’ll text you to let you know if you reach 90% of your limit and also if you reach your limit. This account limit does not apply to Capped tariffs.
If you do reach your account limit, your phone will be barred from making any calls and you’ll need to make a top-up. You can top-up using a credit or debit card at any time by calling 4444 free. It can take up to 2 hours for your call bar to be lifted following payment. If you’re not sure how much to top-up by, you can log in to your online account to check your usage and decide how much you’ll need to last until your next bill date. Please note, there is an average of a 5 hour delay on call records, meaning that it may not always be possible to place a bar on your account exactly at your account limit.
You can check the limit on your account in the table below:
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