If you're on one our Pay as you go or Pay monthly tariffs, your phone is already set up to work while you're abroad - just switch it on when you arrive and use it as normal.
If you're abroad and are unable to use your phone, please call our Customer Care team on +44 845 301 4455.
Picking up voicemail:
- Pay monthly: If you're a Pay monthly customer, you will no longer be charged for any voicemails left on your mobile while you're in the EU.
- Pay as you go customers: You'll be charged for using the voicemail service, even if you do not listen to the full message. These charges will be credited back to you account within 8 hours.
If you have any problems making or receiving calls while you're abroad, call Customer Care from a fixed-line on +44 845 301 4455.
There's no need to add the UK country code, you just dial as normal (the numbers in your phonebook will work just fine too). To find out how much it costs to make a call back to the UK click here.
To find out how much it costs to make a call from the UK to another country click here.
EU data cap and fair use policy: From the 1st July 2010 we're capping the amount you're charged for mobile internet browsing in the EU at £40 per month.
This means that no matter how much you browse the internet in any given month, whilst abroad in the EU, you’ll never be charged more than £40. If you reach the £40 cap, you'll be able to use up to 40mb of data without incurring any additional charges. Once you've reached the 40mb limit, you may find that you’re not able to make any outgoing calls.
If you're abroad and are unable to use your phone, you may have reached the 40mb additional allowance. To get this call bar lifted, please call our Customer Care team on +44 845 301 4455 and they'll be able to remove the outgoing call bar.
If you continue to use your phone, you'll be charged for any additional data used between now and your next bill date.
You can use your phone in more than 100 countries around the world. How much your calls will cost depends on where you’re going.
To find out how much it will cost you to make a call or send a text (to the UK or any other EU country) and receive calls click here.
You can use your Tesco Mobile phone to call other countries from the UK - and it could cost less than you'd think. For example, it only costs 25p a minute to call a mobile or landline, in our top 50 countries (listed below), anytime of the day. To view our call charges click here.
