23rd September 2011: Tesco Mobile Care, the customer service team, added a glittering new feather to its cap by attaining the prestigious Gold Standard, awarded by Investors in People (IIP).
Graham Harris, Chief Executive Officer of Tesco Telecoms and Tesco Mobile along with Peter Russian, Chief Executive, IIP, unveiled the golden plaque representing the achievement, during a ceremony at its Bury Contact Centre today.
Investors in People is a national quality standard that sets levels of good practice for improving organisations’ performance through its people.
Celebrating the milestone, Graham Harris said, “It’s a prominent achievement for us and we’re very proud to have acquired this distinction. Our teams in Bury and Preston Brook strive hard to provide an exceptional service to our customers, and this is an affirmation of their commitment.”
Peter Russia said: “It’s great to see an organisation believing and investing in the development of its people. Tesco Mobile Customer service is one of the most positive assessments conducted by IIP to date and we’re delighted to award the Gold Standard to them.”
The award recognises Tesco Mobile’s commitment to delivering the best possible service to its customers while ensuring a great environment for its staff to grow and work in. The Care team has been commended for its significant investment in people development.
Established in 2003, Tesco Mobile customer service employs over 472 people with 343 staff based at the Bury office and 129 in Preston Brook. It serves over 250,000 customers per month by voice and e-mail, looking into Pay as you Go and Pay Monthly and enquiries covering all aspects of the service.
For further information please contact:
Anuya Upadhyay
Anuya.upadhyay@uk.tesco.com
About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit and Clubcard points.
Tesco Mobile has been awarded the Best Mobile Service Provider by Which? Consumer Group and selected as the number one mobile network for customer satisfaction for both Pay as you go and Pay Monthly by J.D Power and Associates Group in 2011.
About Investors in People:
Investors in People offers a practical, flexible and easy to use tool for improving business performance and competitiveness through good practice in people management.
An organisation that has achieved Investors in People has been successful in adopting and maintaining its three fundamental principles: Plan - developing strategies to improve the performance of the organisation, from business goals to leadership strategies; Do - implementing those strategies, taking action to improve the performance of the organisation; Review - evaluating and adjusting those strategies, measuring their impact on the performance of the organisation.
For more information on Investors in People please visit www.iipscotland.co.uk
Tesco Mobile has today been crowned Best Mobile Service Provider at the prestigious Which? Awards, beating off stiff competition from Asda and 02.
The award recognises providers that offer both value for money and a great customer experience across PAYG Mobile Services, Contract Mobile Services (including Sim-only), and Mobile Broadband, and is based on Which?’s regular customer satisfaction surveys.
Pay-monthly contract customers awarded Tesco Mobile a customer score of 74 per cent in a recent customer satisfaction survey. The supermarket scored particularly well on cost due to its competitive tariffs and 12 month contracts.
Peter Vicary-Smith, Chief Executive of Which?, says:
“To win a Which? Award, not only must a company offer outstanding products or services, it must also deliver exceptional value and a great customer experience. This is especially important at a time when consumers are really feeling the pinch.
“Tesco isn’t the first name that comes to mind when you think of mobile phones but it is outdoing many of the established providers when it comes to customer satisfaction.”
For more information please visit www.which.co.uk/awards
Notes to editor
The Which? Awards were hosted by Natasha Kaplinsky at Kings Place, King’s Cross, London, on 23 June 2011.
To read the full article click here
Which? announces supermarkets are top for mobile phone satisfaction. To read the full article click here.
Tesco Mobile has reached the milestone of 2.5 million customers on Christmas Day this year after experiencing its best ever Christmas sales.
Tens of thousands of Tesco Mobile handsets were activated on Christmas Day with the iPhone proving the most popular Christmas gift for customers.
The network experienced double digit airtime growth in every quarter of 2010 as it attracted new customer types through new service and product offerings.
It is still the only network to offer the iPhone on a 12 month contract for consumers and now has a comprehensive selection of smartphones in its range including the iPhone 4 and newest Blackberry models.
The award winning network* grew both its Pay as you go and contract base in every quarter of 2010 despite a highly competitive mobile market.
This success has seen Tesco Mobile grow its customer numbers by 25% in 2010. This year saw the network move into the contract market bringing more choice for consumers with the launch of 12 month contracts as well as market leading 24 month options.
Tesco Mobile continues to innovate in the mobile tariff space, recently launching two new deals aimed at the youth market, offering low cost monthly contracts with a high end handset and unlimited social networking.
The mobile operator is a joint venture between Tesco and O2 which utilises the O2 network and therefore provides first class national coverage for both voice and data, a choice factor for consumers which is becoming increasingly more vital as the uptake of mobile data rapidly increases.
Growth of the Tesco Mobile network has also been fuelled by the roll out of Tesco Phone Shops.
There are now almost 200 Phone Shops across the UK providing Tesco shoppers with convenient access to a comprehensive range of Tesco Mobile phones, mobiles for other major networks, accessories, broadband services, landlines, top up and Tesco international calling card.
*Best Pay as you go mobile network for customer satisfaction – Uswitch mobile survey 2010 and J.D Power and Associates Mobile user customer satisfaction report 2010.
The retailer has just launched its first standalone Phone Shop in Bristol allowing customers on the high street to benefit from Tesco Phone Shop value and have access to the Tesco Mobile brand.
Tesco Phone Shops have also seen growth internationally across the Tesco estate and there are now Phone Shops in Slovakia, Czech Republic, Poland, Hungary, Turkey and South Korea.
Lance Batchelor, Chief Executive Officer of Tesco Mobile and Tesco Telecoms said: "Tesco Mobile is well on its way to becoming the number one MVNO in the UK. It is continuing to grow its Pay as you go and Pay Monthly base in a declining market space which highlights the network's appeal to our mobile savvy nation. We have a unique position in the mobile market place because we are able to reward customers in hundreds of ways through Clubcard. We're focused on giving consumers real and valuable rewards that encourage their loyalty and help them get the best value from their provider. The rapid expansion of the network of Tesco Phone Shops in 2010 has enabled us to deliver service and value through telecoms retailing to millions of Tesco Shoppers and has brought Tesco Mobile as a network to the attention of consumers."
Notes to editors.
About Tesco Mobile: Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores across the UK using O2's technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them supermarket style offers and the chance to earn Clubcard points when buying handsets and call time.
J.D. Power and Associates 2010 UK Mobile Telephone Customer Satisfaction Study results out.
Tesco Mobile has beaten the traditional mobile networks to the coveted spot of number one Pay as you go mobile network for customer satisfaction, according to the J.D. Power and Associates 2010 UK Mobile Telephone Customer Satisfaction Study.
The authoritative industry study measures customer satisfaction with Pay as you go and contract plans among the leading UK mobile network providers.
The study highlighted that usefulness of incentives and rewards offered is the most important aspect of offerings and promotions and is a key opportunity for networks such as Tesco Mobile to differentiate themselves and elevate mobile customer satisfaction.
The J.D. Power and Associates study backs up other industry polls that also show Tesco Mobile leading the market. CFI Group has ranked Tesco Mobile as number one for overall customer satisfaction for the previous 14 consecutive quarters and the Which? Magazine awarded Tesco Mobile Pay as you go a Best buy award in May 2010.
Lance Batchelor, Chief Executive Officer for Tesco Mobile and Tesco Telecoms said, "Tesco Mobile is all about great value and exemplary customer service, so it's great news to have such a powerful endorsement to show we're getting it right for customers."
The J.D. Power and Associates 2010 UK Mobile Telephone Customer Satisfaction StudySM is based on responses from 3,300 Pay as you go and contract mobile phone customers throughout the UK. The study was fielded in March and April 2010.
Notes to editors.
About Tesco Mobile: Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores across the UK using O2's technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them supermarket style offers and the chance to earn Clubcard points when buying handsets and call time.
About J.D. Power and Associates: The European headquarters of J.D. Power and Associates is located in Guildford, UK. With world headquarters in Westlake Village, California, U.S.A., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies: Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Additional information is available at www.mcgraw-hill.com.
LONDON, UK - April 12th, 2010 - Tesco Mobile today announced new pricing and tariff plans tailored for iPhone customers.
Tesco Mobile customers can now purchase iPhone 3G 8GB for £100, iPhone 3GS 16GB for £200 or iPhone 3GS 32GB for £275 with a new 12-month contract, paying just £35 per month. The plan includes unlimited texts, data and WiFi, and 750 free voice minutes each month. Customers can also choose to get a free iPhone 3GS 16GB, with unlimited calls, texts, data and WiFi on a 24-month contract for just £45 per month.
"Tesco Mobile's" iPhone tariffs have been very popular," said Lance Batchelor, Chief Executive Officer of Tesco Telecoms and Tesco Mobile. "We've now made them even better, with a lower upfront cost for iPhone and a new 12-month contract.
iPhone is available at Tesco Phone Shops and on the Tesco Direct website, alongside our full range of pay monthly and pay as you go phones. Full details on tariffs and pricing are available at www.tescomobileiphone.com.
Tesco already has a free branch locator app, a wine app and a Clubcard app for iPhone and iPod touch users available on the App Store.
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