Contact us

• Monday to Friday: 8am - 9pm
• Saturdays: 8am - 8pm
• Sundays: 10 - 6pm
  

There are a few ways you can contact us:

• By phone on 0845 301 4455 or 4455 (from your Tesco Mobile phone).
• Via email - just click on the 'Email us' button and complete a few details.  
• Or write to us at;
  Tesco Mobile Customer Care
  Dumers Lane
  Radcliffe
  Bury
  BL9 9QL

To opt-out of marketing communication from Tesco Mobile;

• Text STOP to 26565.

Tesco Mobile phones are available online, from Tesco Phone Shops and via our telesales team.

 Pay as you go phones: The Pay as you go team is available at the following times:

• Monday to Friday: 8am - 11pm
• Saturday: 8am - 8pm
• Sunday: 10am - 6pm

Pay monthly phones: You can contact our Pay monthly team is available from:

• Monday to Friday: 8am - 9pm
• Saturdays: 8am - 8pm
• Sundays: 10am - 6pm

Your mobile or SIM card comes with its own phone number printed on the box, but if you’d like to keep your existing mobile number you need to transfer it from your current network.

Just follow these steps, to port in your number:

1. Contact your existing network and ask for a PAC (Port Authorisation Code).
2. Once you have your PAC code click on the image above.(Please note: Your PAC is only valid for 30 days, so please call before it expires.)
3. We'll then transfer your existing number to your Tesco Mobile phone.
4. Your Tesco Mobile takes about 1 working day, we'll send you an email confirming when the transfer will be completed.

On the day of your transfer, your phone number will be moved across to your new SIM card and you will loose network signal.  When this happens:

1. Switch off your phone
2. Put the new SIM card into your phone
3. Switch your phone back on

When I transfer to Tesco Mobile will I lose the credits I still have with my old network?

Whilst your number is being transferred, use up any airtime credits you have with your current network. You can also start using your Tesco Mobile SIM card to make and receive calls using the temporary number.

If you have any queries regarding orders, our returns policy, refunds, replacements and faults contact our support team:

For Pay as you go phones and SIM cards (within 28 days of purchase)

• Call us on 0845 600 4411 (selecting option 4)
• or email tescodirect@tesco.co.uk

And Pay monthly phones and SIM cards (within 14 days of purchase)

• Contact us at 0845 300 6660

Please note: If you have any tariff or network related queries please contact our Customer Care team on 0845 301 4455.

Normal after sales line is open from:

• Monday to Friday: 8am - 9pm
• Saturdays: 8am - 8pm
• Sundays: 10 - 6pm

All orders are delivered via courier and is dependant on the handset ordered for more information click here.

For more information about any ringtones, logos and games you have purchased, either;

• Call us on 0845 872 7272.
• Or click here to download our support form.