The small print can be a bit daunting at times and so to make it a bit easier for you we've listed relevant T&Cs for Tesco Phone Shop products and services all on one page.
General Terms and Conditions
Product Terms and Conditions
Network Terms & Conditions
iPhone Terms & Conditions
Delivery & Returns
Help and FAQs
Please note: monthly price may rise in line with RPI (retail price index) for Pay monthly and SIM only contracts - excludes Tesco Mobile.
For Pay monthly (excluding Tesco Mobile) a minimum contract term applies and is stated clearly by each individual deal and paying associated handset cost at point of purchase. Colour of handsets may vary by network. Inclusive texts and calls are to UK 01, 02, 03 and mobile numbers. All tariffs quoted as ‘Unlimited’ subject to a fair usage policy and are defined by the individual network carrier. General terms and conditions specified above apply to all pay monthly deals.
Subject to availability.Tesco Product terms and conditions apply. Subject to signing up to a 24 month contract. Upfront handset cost may apply. Despatch of the mobile phone is subject to successful completion of a credit check and this may result in delay of delivery. Network service terms and conditions apply. If you choose a tariff with an upfront handset payment (one-off cost) online, this is applied to your online order when you reach the checkout.
Tesco Clubcard Points
Please note - any Clubcard points will now added to your Clubcard statement after Christmas. Clubcard members can earn a maximum of 30,000 points in any one collection period. Clubcard points should be allocated once first month’s bill is paid in full and should appear within 4 months. For full terms and conditions on Clubcard points click here.
Samsung Galaxy S4 Case Offer
Offer is strictly for Tesco customers purchasing the Samsung Galaxy S4 in store or online. Excludes Pay as you go. Free S-View Flip Cover (white or black) will be given directly to the customer upon purchase of a Samsung Galaxy S4. Online customers will receive the Flip Cover with their phone. Flip Cover will need to be returned with the handset if the order is subsequently refunded, or if the Samsung Galaxy S4 is exchanged for a different handset. Customers purchasing a black device will receive a black S-View Flip Cover, customers purchasing a white device will receive a white S-View Flip Cover. Offer subject to availability and while stocks last. Offer may be withdrawn without notice.
Samsung FREE Gift Offer
Subject to Gift Availability. Online redemption required. Promotion ends 31 December 2013.
†Film Gift option must be selected by 22 December 2013, with Film viewing on 2 January 2014.
Music Gift excluded from purchase of Samsung Galaxy S3 mini and FAME.
See samsung.com/uk/galaxygifts for full terms and conditions.
Trade In Offer - HTC One
1.The Tesco Phone Shop Trade In Voucher Code promotion (the “Promotion”) is available to Pay Monthly customers (excluding Tesco Mobile), purchasing a HTC One handset, between 00:00 on 16th October 2013 and 23:59 on 24th December 2013.
2. When a Tesco Phone Shop Pay Monthly Customer purchases a HTC One handset they will receive a unique voucher promotion code to the value of £20.00 to be used by 31st December 2013 via email.
3. The Promoter may extend the Promotion at its sole discretion, always acting reasonably.
4. The unique voucher promotion code can only be redeemed at http://www.tescomobilerecycle.com/ (the “Website”).
5. By entering the unique voucher promotion code into the Website, you will be deemed to have accepted and agreed to be bound by these terms and conditions. All entry instructions are deemed to form part of these terms and conditions.
6. The price paid for a recycled device is quoted at point of redemption on the website and subject to the terms and conditions on that website.
7. Only handsets listed on the recycle website for which a recycle value is shown can be recycled.
Pay monthly Promotional codes
Promotional codes are valid for use online only at tesco.com/phoneshop, and not in store or by phone, unless otherwise stated.
Please note that the following applies:
• For the promotional code to be valid, a valid product must be added to your basket.
• Only one promotional code can be used per transaction.
• Excludes deals with gift cards, gifts or Clubcard points already added
• Orders must be made prior to 23:59 on the closing date.
• No cash alternative is available.
• Offers are subject to stock availability and credit check.
• All other Tesco Phone Shop terms and conditions apply.
Tesco Gift Card on selected Pay monthly phones
This offer is subject to signing up to a 24 month contract on selected networks only. Gift card value varies depending on the handset and the plan. Network terms and conditions apply. Subject to availability. The free gift card will arrive within 28 days of contract sign up.
Please note: The gift card will be despatched separately and could take up to 28 days to arrive from contract sign up.
Gifts where applicable will be rewarded within 28 days of sale provided that the customer does not cancel the contract and subject to acceptable proof of purchase and signature. Promotional terms and conditions available at www.tesco.com/giftcard/.
Gift card offers
The gift card will be despatched separately and will arrive within 28 days of contract sign up.
If you change your mind within 14 days and have your receipt, we are happy to refund or exchange the product provided it is returned as sold with all the original packaging and accessories. Please note that if you purchased your Pay monthly contract in store this policy does not apply.
For help and advice on mobile phones or if your phone develops a fault please call our Mobile Phone Helpline 0845 300 6660 - Monday to Saturday 9am to 8pm and Sunday 11am to 5pm.
Cancellation of your contract
You have the right to cancel your contract within 7 days of the contract date if you ordered your Pay monthly phone online. If you decide to cancel, we will make arrangements for you to return the handset free of charge. Find out more.
Pay as you go
2014 free minutes in 2014
Get 168 free minutes every month you top up £10. Plus 1GB of data. Available on Orange and T-Mobile pay as you go or SIM.
For new customers joining eligible Orange or T-Mobile pay as you go plans. Join and opt in 30 October 2013 – 14 February 2014. Top up £10 a month to get 168 free UK minutes which last and apply for the following month. All calls are rounded up to the nearest minute. 1GB data: Orange: Join the new Dolphin plan. T-Mobile: use top up to buy a Smart Pack. See ee.co.uk/terms for other terms.
Blinkbox Pay as you go promo
Offer valid between 28/10/13 and 24/12/13. Subject to availability. Handset is locked to Tesco Mobile. Maximum of two phones per customer. Blinkbox gift voucher: The blinkbox Movie & TV promotion is available to new and upgrading Tesco Mobile Pay as you go & Pay monthly customers, who buy an eligible Tesco Mobile handset or SIM Only deal. Tesco Mobile Pay as you go Customers who buy a handset at £50 or above will receive a £10 blinkbox gift voucher, and customers who buy a handset at £49.99 or below will receive a £5 blinkbox voucher. Eligible customers will receive their blinkbox movie gift voucher code along with instructions on how to redeem it automatically via a text message from Tesco Mobile within 7 days after: (a) their first top up has been applied to their new phone for Pay as you go customers; or (b) they sign up for their new contract or upgrade for Tesco Mobile Pay Monthly customers. Eligible customers will have until 23:59pm 26th January 2014 to redeem the blinkbox movie voucher on www.blinkbox.com/redeem website. For full terms and conditions please visit tescomobile.com. Free 500MB Data Bundle: Offer valid from 00:00 on October 28th 2013 to 23:59 on December 24th 2013. Subject to availability. Handset is locked to Tesco Mobile. Maximum of two phones per customer. The promotional 500MB Free Data Bundle (“Promotional Bundle”) is available to new & existing Tesco Mobile Pay as you go customers who top up the new Tesco Mobile Pay as you go data enabled handset priced at over £50. Minimum top-up required. Your Promotional Bundle will automatically be applied within approximately 72 hours of your top up on the new handset using either a new or existing Tesco Mobile SIM card. You will receive a text message to tell you when your Promotional Bundle is activated. Your Promotional Bundle will last for one calendar month from the date of activation or until you have used all of your 500MB, if sooner. You will receive a text message telling you when your Promotional Bundle has ended. After your Promotional Bundle has ended you will be charged for using mobile data in accordance with our standard Pay as you go rates. For full terms and conditions please visit tescomobile.com. Clubcard points awarded in next statement.
On selected lines, while stocks last.
Bulk Purchase Policy
We operate a bulk purchase policy. In the wider interests of all our customers, purchases are restricted to a maximum of two mobile phones, two mobile broadband and two SIM cards per customer per order. If a customer orders more than five phones to the same address the order will not be fulfilled.
Pay as you go Network terms and conditions
O2 - see full terms and conditions here.
Orange - see full terms and conditions here.
Lebara - see full terms and conditions here.
Lyca - see full terms and conditions here.
T-Mobile - see full terms and conditions here.
Three - see full terms and conditions here.
Virgin - see full terms and conditions here.
Vodafone - see full terms and conditions here.
Tesco International Calling Card
See full terms and conditions here.