TESCO Phone Shop

TESCO Phone Shop
Telephone Number

Terms & Conditions

The small print can be a bit daunting at times and so to make it a bit easier for you we've listed relevant T&Cs for Tesco Phone Shop products and services all on one page.

Pay Monthly

General Terms and Conditions
Product Terms and Conditions
Network Terms & Conditions 
iPhone Terms & Conditions 

Delivery & Returns 

Help and FAQs  


Pay Monthly
Please note: monthly price may rise in line with RPI (retail price index) for Pay monthly and SIM only contracts - excludes Tesco Mobile.

For Pay monthly (excluding Tesco Mobile) a minimum contract term applies and is stated clearly by each individual deal and paying associated handset cost at point of purchase. Colour of handsets may vary by network. Inclusive texts and calls are to UK 01, 02, 03 and mobile numbers. All tariffs quoted as ‘Unlimited’ subject to a fair usage policy and are defined by the individual network carrier. General terms and conditions specified above apply to all pay monthly deals.

Subject to availability.Tesco Product terms and conditions apply. Subject to signing up to a 24 month contract. Upfront handset cost may apply. Despatch of the mobile phone is subject to successful completion of a credit check and this may result in delay of delivery. Network service terms and conditions apply. If you choose a tariff with an upfront handset payment (one-off cost) online, this is applied to your online order when you reach the checkout.

Tesco Clubcard Points
Clubcard members can earn a maximum of 30,000 points in any one collection period. Clubcard points should be allocated once first month’s bill is paid in full and should appear within 4 months. For full terms and conditions on Clubcard points
click here.

Samsung Galaxy S4 Case Offer
Offer is strictly for Tesco customers purchasing the Samsung Galaxy S4 in store or online. Excludes Pay as you go. Free S-View Flip Cover (white or black) will be given directly to the customer upon purchase of a Samsung Galaxy S4. Online customers will receive the Flip Cover with their phone. Flip Cover will need to be returned with the handset if the order is subsequently refunded, or if the Samsung Galaxy S4 is exchanged for a different handset. Customers purchasing a black device will receive a black S-View Flip Cover, customers purchasing a white device will receive a white S-View Flip Cover. Offer subject to availability and while stocks last. Offer may be withdrawn without notice.

Pay monthly Promotional codes
Promotional codes are valid for use online only at tesco.com/phoneshop, and not in store or by phone, unless otherwise stated.
Please note that the following applies:
• For the promotional code to be valid, a valid product must be added to your basket.
• Only one promotional code can be used per transaction.
• Excludes deals with gift cards, gifts or Clubcard points already added
• Orders must be made prior to 23:59 on the closing date.
• No cash alternative is available.
• Offers are subject to stock availability and credit check.
• All other Tesco Phone Shop terms and conditions apply.

Tesco Gift Card on selected Pay monthly phones
This offer is subject to signing up to a 24 month contract on selected networks only. Gift card value varies depending on the handset and the plan. Network terms and conditions apply. Subject to availability. The free gift card will arrive within 28 days of contract sign up.
Please note: The gift card will be despatched separately and could take up to 28 days to arrive from contract sign up.

Gifts where applicable will be rewarded within 28 days of sale provided that the customer does not cancel the contract and subject to acceptable proof of purchase and signature. Promotional terms and conditions available at www.tesco.com/giftcard/.

Gift card offers
The gift card will be despatched separately and will arrive within 28 days of contract sign up.

Returns Policy
If you change your mind within 14 days and have your receipt, we are happy to refund or exchange the product provided it is returned as sold with all the original packaging and accessories. Please note that if you purchased your Pay monthly contract in store this policy does not apply.

For help and advice on mobile phones or if your phone develops a fault please call our Mobile Phone Helpline 0845 300 6660 - Monday to Saturday 9am to 8pm and Sunday 11am to 5pm.

Cancellation of your contract
You have the right to cancel your contract within 7 days of the contract date if you ordered your Pay monthly phone online. If you decide to cancel, we will make arrangements for you to return the handset free of charge. 
Find out more. 

Pay as you go
2014 free minutes in 2014
Get 168 free minutes every month you top up £10. Plus 1GB of data. Available on Orange and T-Mobile pay as you go or SIM.

For new customers joining eligible Orange or T-Mobile pay as you go plans. Join and opt in 30 October 2013 – 14 February 2014. Top up £10 a month to get 168 free UK minutes which last and apply for the following month. All calls are rounded up to the nearest minute. 1GB data: Orange: Join the new Dolphin plan. T-Mobile: use top up to buy a Smart Pack. See ee.co.uk/terms for other terms.

On selected lines, while stocks last.

Bulk Purchase Policy
We operate a bulk purchase policy. In the wider interests of all our customers, purchases are restricted to a maximum of two mobile phones, two mobile broadband and two SIM cards per customer per order. If a customer orders more than five phones to the same address the order will not be fulfilled.

Pay as you go Network terms and conditions
O2 - 
see full terms and conditions here.
Orange - 
see full terms and conditions here.
Lebara - 
see full terms and conditions here. 
Lyca - 
see full terms and conditions here. 
T-Mobile - 
see full terms and conditions here.
Three - 
see full terms and conditions here. 
Virgin - 
see full terms and conditions here. 
Vodafone - 
see full terms and conditions here. 

Tesco International Calling Card
See full terms and conditions here.