The small print can be a bit daunting at times and so to make it a bit easier for you we've listed relevant T&Cs for Tesco Phone Shop products and services all on one page.
General Terms and Conditions
Product Terms and Conditions
Network Terms & Conditions - Please note: If you signed a contract with O2 before 27 Feb you’ll see an increase of 3.2% on your next bill after 28 Feb.
iPhone Terms & Conditions
Delivery & Returns
Help and FAQs
Please note: monthly price may rise in line with RPI (retail price index) for Pay monthly and SIM only contracts.
Samsung Galaxy S4
Pre-order ends at 4pm on 24 April 2013. Subject to availability, Tesco Product terms and conditions apply. We will aim to deliver the handset on 26 April if the order is placed by 4pm on 24 April 2013. This is dependent on the launch date set by the manufacturer and is subject to change. Despatch of the mobile phone is subject to successful completion of a credit check which is carried out 7 days before the launch date and this may result in delay of despatch. Network service terms and conditions apply.
Terms & Conditions - Samsung Galaxy S4 Accessory Pack
Subject to pre-ordering the Samsung Galaxy S4 Pay monthly handset on a 24 month contract on selected networks only and with the Samsung Galaxy S4 Accessory pack, does not apply when pre-ordering Samsung Galaxy S4 with 2,000 Clubcard points. Accessory pack is subject to availability. Samsung Galaxy S4 accessory pack will arrive separately within 28 days of receiving your Samsung Galaxy S4. Please allow for up to 3 months from date of order for the Clubcard points to appear on your statement. If you return your handset for any reason then all contents of the accessory pack will also need to be returned. Please see our general terms and conditions for more information.
Easter Specials Offers end – 1/4/13
Easter limited time offers: All Tesco Mobile ‘double data’ deals are subject to availability and for a limited time only. ‘Free handset’ deals are subject to availability and for a limited time only. All offers end 1/4/13.
Sony Xperia Z Giftcard or Clubcard points terms: Clubcard points or Giftcard has to be selected at point of purchase. One reward only available per contract. Free Giftcard will be activated at point of contract sign up (in store only). Clubcard must be presented at time of sign-up. Clubcard points should be allocated once first month’s line rental is paid in full and should appear on your statement within 4 months. Offer ends 1/4/13. General Terms and Conditions: All products and services offered are subject to availability in selected UK stores and online. While stocks last. Prices are subject to change. Mobile phones are subject to the terms and conditions of the applicable network provider.
Pay monthly: For Pay monthly a minimum contract term applies and is stated clearly by each individual deal and paying associated handset cost at point of purchase. Colour of handsets may vary by network. Inclusive texts and calls are to UK 01, 02, 03 and mobile numbers. All tariffs quoted as ‘Unlimited’ subject to a fair usage policy and are defined by the individual network carrier. General terms and conditions specified above apply to all pay monthly deals.
Tesco Mobile - Subject to signing up to a 24 month contract with Tesco Mobile. Subject to availability, while stocks last. Selected UK stores and online. Inclusive and flat rate calls and texts are to 01, 02, 03 and UK mobiles only, chargeable calls/text to these numbers are 25p per minute/10p per text. 08 max call cost 20ppm, 070 personal numbers max call cost 50ppm. Minimum contract term applies. You must be 18 years or over. Payment by monthly Direct Debit. See tescomobile.com for terms and full price list. For the code of practice for calls to premium rates, 08 and personal numbers and terms and conditions visit tescomobile.com or call 0845 3014455. Capped: Top-up is required for chargeable calls or after inclusive allowances is exceeded. Minimum contract terms apply. See tescomobile.com for full terms and latest price list. Capped feature is only available on new contracts. Manufacturer trademarks: BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Android is a trademark of Google Inc. © 2012 Nokia. All rights reserved. © 2012 Microsoft Corporation. Sony and “make.believe” are trademarks or registered trademarks of Sony Corporation.X peria is a trademark or registered trademark of Sony Mobile communications AB. Android. Google Play and YouTube are trademarks or registered trademarks of Google Inc. ©2012 Sony Mobile Communications AB. All rights reserved. Clubcard points: Clubcard must be presented at the time of sign-up and Clubcard points should appear in your next statement. Clubcard points are available on selected deals only.
Pay monthly Promotional codes
Promotional codes are valid for use online only at tesco.com/phoneshop, and not in store or by phone, unless otherwise stated.
Please note that the following applies:
• For the promotional code to be valid, a valid product must be added to your basket.
• Only one promotional code can be used per transaction.
• Excludes deals with gift cards, gifts or Clubcard points already added
• Orders must be made prior to 23:59 on the closing date.
• No cash alternative is available.
• Offers are subject to stock availability and credit check.
• All other Tesco Phone Shop terms and conditions apply.
Pay monthly Deals
Subject to availability.Tesco Product terms and conditions apply. Subject to signing up to a 24 month contract. Upfront handset cost may apply. Despatch of the mobile phone is subject to successful completion of a credit check and this may result in delay of delivery. Network service terms and conditions apply. If you choose a tariff with an upfront handset payment (one-off cost) online, this is applied to your online order when you reach the checkout.
Tesco Gift Card on selected Pay monthly phones
This offer is subject to signing up to a 24 month contract on selected networks only. Gift card value varies depending on the handset and the plan. Network terms and conditions apply. Subject to availability. The free gift card will arrive within 28 days of contract sign up.
Please note: The gift card will be despatched separately and could take up to 28 days to arrive from contract sign up.
Tesco Clubcard Points
Please note - Clubcard members can earn a maximum of 30,000 points in any one collection period. Clubcard points should be allocated once first month’s bill is paid in full and should appear within 4 months. For full terms and conditions on Clubcard points click here.
Gifts where applicable will be rewarded within 28 days of sale provided that the customer does not cancel the contract and subject to acceptable proof of purchase and signature. Promotional terms and conditions available at www.tesco.com/giftcard/.
Gift card offers
The free gift card will be dispatched separately and will arrive within 28 days of contract sign up.
If you change your mind within 28 days and have your receipt, we are happy to refund or exchange the product provided it is returned as sold with all the original packaging and accessories. Please note that if you purchased your Pay monthly contract in store this policy does not apply.
For help and advice on mobile phones or if your phone develops a fault please call our Mobile Phone Helpline 0845 300 6660 - Monday to Saturday 9am to 8pm and Sunday 11am to 5pm.
Cancellation of your contract
You have the right to cancel your contract within 7 days of the contract date if you ordered your Pay monthly phone online. If you decide to cancel, we will make arrangements for you to return the handset free of charge. Find out more.
Pay as you go
On selected lines, while stocks last.
Bulk Purchase Policy
We operate a bulk purchase policy. In the wider interests of all our customers, purchases are restricted to a maximum of two mobile phones, two mobile broadband and two SIM cards per customer per order. If a customer orders more than five phones to the same address the order will not be fulfilled.
Pay as you go Network terms and conditions
O2 - see full terms and conditions here.
Orange - see full terms and conditions here.
Lebara - see full terms and conditions here.
Lyca - see full terms and conditions here.
T-Mobile - see full terms and conditions here.
Three - see full terms and conditions here.
Virgin - see full terms and conditions here.
Vodafone - see full terms and conditions here.
Tesco International Calling Card
See full terms and conditions here.