TESCO Phone Shop

TESCO Phone Shop
Telephone Number

iPhone Help

Technical Help & Troubleshooting

What are the Hardware & Software Requirements for my PC?
How do I replace my iPhone battery?
What security options are available on the iPhone?
How do I add/change the SIM PIN number on the iPhone?
How do I add a Passcode Lock to protect my information if I lose my iPhone?
Can I have multiple APNs on my iPhone?

My iPhone has frozen what do I do?
I'm having connection issues?
I've been using Wi-Fi, and I've just been asked to register my mobile number. Why?
I get 'No search results found' when searching for a contact's address in Google Maps?

 

Technical Help

What are the Hardware & Software Requirements for my PC?


Mac system requirements:

USB 2.0 port
Mac OS X v10.4.10 or later
iTunes v8 or later. Download it by clicking the Apple iTunes link at the bottom of the page.
iTunes Store account

Windows system requirements:

USB 2.0 port
Windows 7, Windows Vista, Windows XP Home or professional with Service Pack 2 or later.
iTunes v8 or later. Download it by clicking the Apple iTunes link at the bottom of the page.
iTunes Store account.

Back to Top

How do I replace my iPhone battery?
To replace the battery your iPhone must be returned to Apple.

Back to Top

What security options are available on the iPhone?
For your added protection, the iPhone is set up to work with a SIM PIN and a passcode lock. If using Microsoft Exchange ActiveSync, you will be able to enforce the passcode lock and perform remote device wipe.

Back to Top

How do I add/change the SIM PIN number on the iPhone?
To add the PIN number

Choose Setttings>Phone>SIM PIN
Tap 'OFF/ON' button
Enter a 4 digit password and tap 'Done'
To change the PIN number
Choose Settings>Phone>SIM PIN>Change PIN
Enter your 'Current Password'
Tap 'New Password' and enter
Tap 'Confirm New Password' and tap 'Done'.

Back to Top

How do I add a Passcode Lock to protect my information if I lose my iPhone?
To set a passcode
Choose Settings >General>Passcode Lock and enter a 4-digit passcode. iPhone then requires you to enter the passcode to unlock it.

To turn passcode lock off
Choose Settings>General>Passcode Lock and tap Turn Passcode Off, then enter your passcode.

To change the passcode
Choose Settings>General>Passcode Lock and tap Change Passcode, enter the current passcode, then enter and re-enter your new passcode.

If you forget your passcode, you must restore the iPhone software.

To set how long before your passcode is required
Choose Settings>General>Passcode Lock >Require Passcode, then select how long iPhone can be idle before you need to enter a passcode to unlock it.

Back to Top

Can I have multiple APNs on my iPhone?
No, the iPhone will only work with one APN. This will be set by default to Mobile Web to allow browsing and ‘open’ access to the internet. If you use a private APN for your email service, you can overwrite the Mobile Web APN, but this then means that access to the internet for browsing will need to be done using VPN via your private network.

Back to Top

Troubleshooting

My iPhone has frozen what do I do?


Restart
Try restarting your iPhone. To turn off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off .
To turn on, press and hold the Sleep/Wake button until the Apple logo appears.
If the screen appears frozen, try pressing and holding the Home button for a few seconds to close a frozen application and then try restarting again.

Reset
Press and hold the Sleep/Wake button and the Home button at the same time until you see the Apple logo.

Remove Content
Connect your iPhone via the USB and use iTunes to change the sync settings. Click on iPhone in the 'Source' list and select each tab to change the and then click 'apply'.

Reset Settings 
Tap Settings > General > Reset > Reset All Settings
Note: This will reset all settings. No data or media will be deleted.

If the issue persists try erasing all settings.
Tap Settings > General > Reset > Erase All Contents and Settings
Note: This will delete all media and data. All settings will be reset.

Back to Top

I'm having connection issues?
Try the following to resolve:

Check Signal
Check the display to make sure you have a strong signal. Make sure Airplane Mode is turned off.
If you're not using Wi-Fi make sure you have a GPRS connection To access the internet.

New Location
If you don't have a strong signal or don't see the active GPRS/EDGE/3G indicator, try moving to a different location.
Note: If you are indoors, trying going outdoors or moving closer to a window.

Toggle Airplane Mode 
Turn Airplane Mode on, wait 15 seconds, and then turn Airplane Mode off again. This resets all wireless connections on your iPhone.

Restart
Try restarting your iPhone. To turn off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off. To turn on, press and hold the Sleep/Wake button until the Apple logo appears.
If the screen appears frozen try pressing and holding the Home button for a few seconds to close a frozen application and then try restarting again.

Restore
Try restoring using iTunes. Connect your iPhone and when it appears in the Source list, click on 'Restore' in the Summary pane.
Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPhone with iTunes before restoring to save your most recent settings.

Back to Top

I've been using Wi-Fi, and I've just been asked to register my mobile number. Why?
It's probably because the person who had your iPhone before you has just re-registered their mobile number to their new phone.

All you need to do is register your mobile number once to keep using  BT Openzone.

Back to Top

I get 'No search results found' when searching for a contact's address in Google Maps?
Delete any extra data leaving only the street address and post code.

Back to Top