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iPhone Help

Going Abroad

Can I use my iPhone abroad?
Can I activate my iPhone while outside the UK?
Is Data roaming included in my Unlimited Web & Wi-Fi package on the iPhone?
How do I switch off Data Roaming?
How much will it cost to use my iPhone when I'm abroad?
How can I change the settings to use another Wi-Fi provider while abroad?
How do I connect to a foreign network with my iPhone?
Do I need to do anything to set up my iPhone when back in UK?
Will I receive a link if I’m sent an MMS while abroad?
Will I be charged for using Maps with GPS while abroad with iPhone?

 

Can I use my iPhone abroad?
If you’re a Pay monthly customer and are going abroad within the first 30 days of your contract please call Customer Care on 4455. Once the 30 days have passed, your Apple iPhone will be ready to work outside of the UK – just switch it on when you arrive and use it as normal.

Whilst abroad you can pick up your voicemail on 905 or talk to Customer Care on 4455. We’ll text you when you arrive to tell you how much it costs. Don’t forget, international calls aren’t included in your Unlimited credit.

Pay as you go iPhone customers can use your iPhone to call abroad from the UK – and it could cost less than you’d think. In fact, calling any of the 50 countries for just 20p a minute, anytime, to either a standard landline or mobile click here for more information about going abroad.

Calling home
There’s no need to add the UK country code, you just dial as normal (your saved numbers will work just fine too).

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Can I activate my iPhone while outside the UK?
Activation of iPhone is limited to United Kingdom.

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Is Data roaming included in my Unlimited Web & Wi-Fi package on the iPhone?

Data roaming when abroad isn't included in your unlimited Web & Wi-Fi package. If you want to avoid running up extra costs it is best to turn if off while you're away.

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How do I switch off Data Roaming?
Simple, just tap "Settings" on your iPhone, select "General" then "Network" and Simply slide "Data Roaming" to off.

Please note that some of the unique features of your iPhone automatically use data services. You may wish to turn off some of these services before you travel if you’re not going to use them whilst abroad.

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How much will it cost to use my iPhone when I'm abroad?
If you want to find out more information about using your phone abroad or calling abroad from the UK click here.

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How can I change the settings to use another Wi-Fi provider while abroad?
On the iPhone tap Settings > General > Network > Wi-Fi. The iPhone will scan for available networks. When the network you want to connect to appears in the list just select it and then choose Join.

If a password is required you will be prompted for it at this point.

Remember you won’t be able to benefit from your unlimited WiFi allowance outside the UK. If you connect to a Wi Fi provider while abroad you will be charged according to the fee stipulated by the Wi-Fi network you are connecting to.

You may be able to access a Wi-Fi network free of charge as some hotels, café’s etc provide this service.

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How do I connect to a foreign network with my iPhone?
When abroad your iPhone will automatically switch to foreign network. If your iPhone hasn’t connected to a foreign network turn your iPhone off and back on.

You may need to complete a manual network selection from your iPhone. To do this, follow these steps:

  1. Tap 'Settings'
  2. Tap 'Carrier'
  3. Tap on the required network

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Do I need to do anything to set up my iPhone when back in UK?
Turn voicemail back on if switched off while abroad. You can do this by dialling 2905 from your iPhone.

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Will I receive a link if I’m sent an MMS while abroad?
iPhone does not directly receive MMS. You will be able to view any MMS sent through the O2 website.

If you are sent an MMS you will receive a SMS with a link to the O2 website and a pin code. Click on the link and enter the pin code, you will see the MMS.

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Will I be charged for using Maps with GPS while abroad with iPhone?
Yes, please remember your data allowances are only available while in the UK. When using the GPS/Maps function while abroad you will be charged for accessing data. Your iPhone will connect to internet to access maps as there’re not stored locally.

For example if using Maps/GPS function on Satellite view about 10 miles will equate to about 1MB of data. This can be reduced when using Map view.

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