TESCO Phone Shop

TESCO Phone Shop
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What if my phone doesn't arrive?

Last updated 1 year ago

We’re really sorry if your phone hasn’t arrived at the estimated time. We use DPD to send out your delivery and you can track your order via DPD website. Your consignment reference number can be found on your despatch emai... Read more

What do I do if my delivery has been damaged?

Last updated 1 year ago

We aim to deliver your phone in perfect working order with everything present and correct in the box. If this is not the case and you find you are either missing an item or the phone or box is damaged then please Contact Us. Read more

My accessory is faulty, can this be fixed?

Last updated 1 year ago

Accessories are purchased through our Tesco Direct site. If you have a problem with an accessory or any queries then you will need to contact them. For more information about returning an accessory then click here for the ... Read more

What ID do I need to provide to sign up for a Pay monthly contract?

Last updated 263 days ago

To sign up for a Pay monthly contract we will need proofs of identity from you. We need to see documents that prove both your identity and that you live in your current address therefore we accept the following proofs: · P... Read more

What do I do if my phone has been stolen?

Last updated 1 year ago

The first thing to do is to contact your network and ask them to block your phone. They will also be able to provide you with a replacement SIM if you need one. Click here to find contact details for your network. You shou... Read more

What do I do if I have lost my phone?

Last updated 1 year ago

The first thing to do is to contact your network and ask them to block your phone. They will also be able to provide you with a replacement SIM if you need one. Click here to find contact details for your network. You shou... Read more

Can I use a different SIM card in my phone?

Last updated 1 year ago

To see if you can use a different SIM card in your phone you will need to speak to your network. Click here to see contact details for your network. Read more

When can I upgrade with O2?

Last updated 1 year ago

The earliest you can upgrade is within the last month of your contract. We are able to assist with upgrades if you visit a Tesco Phone Shop in store. To find out when your contract is scheduled to end you can speak to the ... Read more

What is a manufacturer's fault?

Last updated 1 year ago

A manufacturers’ fault is when there is something wrong with the phone because of how it was made. If your phone is still within warranty then we will repair this for free. Click here to find out more about getting your ph... Read more

What cards do you accept for payment on the website?

Last updated 1 year ago

We accept payment from the following types of card: · Visa · Mastercard · Maestro Please note we can only accept UK debit/credit cards and unfortunately we do not accept American Express or Visa Electron cards. Read more