TESCO Phone Shop

TESCO Phone Shop
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How do I download apps onto my phone?

Last updated 2 years ago

To download apps onto your phone you’ll find the answer in our phone simulators. The simulators are full of useful information and presented in an easy to follow step-by-step guide so whenever you need help with your phone... Read more

How do I change my Direct Debit details?

Last updated 2 years ago

To make any changes to your Direct Debit details you will need to contact your network. Click on your network below to find out more information on their website:                              Read more

How do I get my phone repaired?

Last updated 2 years ago

If your phone needs to be repaired please contact the Mobile Phone Helpline on 0845 300 6660. The Mobile Phone Helpline is open Monday to Friday 8am-9pm, Saturday 8am-8pm and Sunday 10am-6pm. They will talk you through an... Read more

What do I do if my phone has stopped working?

Last updated 2 years ago

If your phone needs to be repaired please contact the Mobile Phone Helpline on 0845 300 6660. The Mobile Phone Helpline is open Monday to Friday 8am-9pm, Saturday 8am-8pm and Sunday 10am-6pm. They will talk you through an... Read more

How long do repairs take?

Last updated 2 years ago

The length of time it takes to repair the phone depends on the fault. In most cases we aim to take a maximum of 10 working days from when you send it. Our Mobile Phone Helpline on 0845 300 6660 will be able to give you an... Read more

Will you provide a substitute phone while mine is being repaired?

Last updated 2 years ago

The length of time it takes to repair the phone depends on the fault. In most cases we aim to take a maximum of 10 working days from when you send it. Our Mobile Phone Helpline on 0845 300 6660 will be able to give you an... Read more

How much does a repair cost?

Last updated 2 years ago

If your phone is in warranty then the repair will be free. The Mobile Phone Helpline on 0845 300 6660 will be able to advise whether the phone is within warranty or check the Terms and Conditions here. If the phone is out ... Read more

Can you fix a phone that wasn't bought from a Tesco Phone Shop?

Last updated 2 years ago

If your phone is in warranty then the repair will be free. The Mobile Phone Helpline on 0845 300 6660 will be able to advise whether the phone is within warranty or check the Terms and Conditions here. If the phone is out ... Read more

Can I get a phone delivered outside the UK?

Last updated 2 years ago

The phone can only be delivered to a UK address that matches the details provided with your bank card. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you. Read more

What if I forget my order?

Last updated 2 years ago

Don’t worry! We’ve sent you an email confirmation of your order which tells you what you’ve bought and when it’s due for delivery. If you’ve deleted that email and can’t remember what you’ve ordered then Contact Us and we ... Read more