TESCO Phone Shop

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What is an IMEI number?

Last updated 1 year ago

An IMEI number is a 15-17 digit unique number used for identifying a phone. It can usually be found in small print on a sticker underneath the battery or alternatively if you type *#06# into the keypad it will appear on th... Read more

How do I get a PUK code?

Last updated 58 days ago

A is needed when you have to reset your PIN number. Your PIN number protects your SIM card and if you forget it or repeatedly type in the wrong number you will need a to get it working again.  PUK stands for Pin Unlocked... Read more

How do I download apps onto my phone?

Last updated 1 year ago

To download apps onto your phone you’ll find the answer in our phone simulators. The simulators are full of useful information and presented in an easy to follow step-by-step guide so whenever you need help with your phone... Read more

Can I use a different SIM card in my phone?

Last updated 1 year ago

To see if you can use a different SIM card in your phone you will need to speak to your network. Click here to see contact details for your network. Read more

How can I improve the battery life on my phone?

Last updated 63 days ago

Smartphones have become really clever with the amount of things they can do. With the amount of apps available it seems like you can do almost anything on your phone. A downside of this is that using all these programs can... Read more

How do I set up Bluetooth on my phone?

Last updated 63 days ago

Depending on what phone you have, setting up Bluetooth may be covered in our phone simulator section. Here you’ll find a step-by-step guide for setting up Bluetooth and in some cases how to pair a Bluetooth device. Follow ... Read more

Why can't I make any calls?

Last updated 1 year ago

There are a few things you can check if you’re unable to make or receive calls. Assuming the phone is switched on and the battery is charged up the first thing to do is check the signal strength. Click here to see the rele... Read more

Why can't I receive any calls?

Last updated 1 year ago

There are a few things you can check if you’re unable to make or receive calls. Assuming the phone is switched on and the battery is charged up the first thing to do is check the signal strength. Click here to see the rele... Read more

How do I get a PAC?

Last updated 1 year ago

A PAC is a Porting Authorisation Code which you’ll need if you want to keep your phone number when you transfer networks. To see how to receive a PAC and more information on porting your number please click here Read more

What do I do with my PAC?

Last updated 1 year ago

A PAC is a Porting Authorisation Code which you’ll need if you want to keep your phone number when you transfer networks. To see how to receive a PAC and more information on porting your number please click here Read more