TESCO Phone Shop

TESCO Phone Shop
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Can I cancel or change my order before it's been delivered?

Last updated 1 year ago

You can refuse delivery of your order if you no longer require the product but you can’t stop the delivery to your address. Read more

How do I get my phone repaired?

Last updated 1 year ago

If your phone needs to be repaired please contact the Mobile Phone Helpline on 0845 300 6660. The Mobile Phone Helpline is open Monday to Friday 8am-9pm, Saturday 8am-8pm and Sunday 10am-6pm. They will talk you through an... Read more

What do I do if my phone has stopped working?

Last updated 1 year ago

If your phone needs to be repaired please contact the Mobile Phone Helpline on 0845 300 6660. The Mobile Phone Helpline is open Monday to Friday 8am-9pm, Saturday 8am-8pm and Sunday 10am-6pm. They will talk you through an... Read more

How long do repairs take?

Last updated 1 year ago

The length of time it takes to repair the phone depends on the fault. In most cases we aim to take a maximum of 10 working days from when you send it. Our Mobile Phone Helpline on 0845 300 6660 will be able to give you an... Read more

Will you provide a substitute phone while mine is being repaired?

Last updated 1 year ago

The length of time it takes to repair the phone depends on the fault. In most cases we aim to take a maximum of 10 working days from when you send it. Our Mobile Phone Helpline on 0845 300 6660 will be able to give you an... Read more

How much does a repair cost?

Last updated 1 year ago

If your phone is in warranty then the repair will be free. The Mobile Phone Helpline on 0845 300 6660 will be able to advise whether the phone is within warranty or check the Terms and Conditions here. If the phone is out ... Read more

Can you fix a phone that wasn't bought from a Tesco Phone Shop?

Last updated 1 year ago

If your phone is in warranty then the repair will be free. The Mobile Phone Helpline on 0845 300 6660 will be able to advise whether the phone is within warranty or check the Terms and Conditions here. If the phone is out ... Read more

Can I get a phone delivered outside the UK?

Last updated 1 year ago

The phone can only be delivered to a UK address that matches the details provided with your bank card. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you. Read more

What if I forget my order?

Last updated 1 year ago

Don’t worry! We’ve sent you an email confirmation of your order which tells you what you’ve bought and when it’s due for delivery. If you’ve deleted that email and can’t remember what you’ve ordered then Contact Us and we ... Read more

What if my phone doesn't arrive?

Last updated 1 year ago

We’re really sorry if your phone hasn’t arrived at the estimated time. We use DPD to send out your delivery and you can track your order via DPD website. Your consignment reference number can be found on your despatch emai... Read more