TESCO Phone Shop

TESCO Phone Shop
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When will my phone arrive?

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We will send you one email to confirm we’ve received your order and a second email to say your order has been despatched. If you haven’t received these after the timescales outlined below please Contact Us. Delivery will b... Read more

Why has my order been declined?

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If your order has been declined by your chosen network then unfortunately we can’t tell you why. If you would like to obtain a credit report please see below for details. Go online: www.equifax.co.uk Following the guide ... Read more

How much do you charge for delivery?

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We offer FREE next day standard UK delivery on our Pay monthly phones. Delivery charges for Pay as you go phones, accessories, home phones may vary. Find out more about these here. Read more

Can I have my phone delivered to a different address?

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As a security precaution we will only deliver to the address where your bank details are registered. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you. Read more

How can I track my order?

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We will use either City Link or DPD to send out your delivery. You can track your order via DPD website. Your consignment reference number can be found on your despatch email.                  Read more

Do I need to sign for my delivery?

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Yes, someone needs to be present at your address to sign for your delivery. Please check the contents of your delivery before you sign for it. Read more

What happens if I miss my delivery?

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You will receive a card from DPD that will inform you of the attempted delivery and a second attempt will automatically be arranged for the following day unless you call DPD to arrange otherwise. A collection from our near... Read more

Will all my orders arrive at the same time?

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You can only order one Pay monthly phone per transaction. If you order an accessory or Pay as you go phone then this will arrive in a separate delivery. Read more

When will my free gift arrive?

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Cashback/gifts/promotional items that are given away in conjunction with a purchase will be despatched to you separately. Cashback/gifts/promotional items will be despatched after the 7 working day cooling off period and m... Read more

Can I have my phone delivered to an address outside the UK?

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The phone can only be delivered to a UK address that matches the details provided with your bank card. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you. Read more