TESCO Phone Shop

TESCO Phone Shop
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Can I transfer my existing telephone number to my new phone?

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Orange O2 3 T-Mobile Tesco Mobile Vodafone Orange Contact your existing network to obtain a PAC (Port Authorisation Code). Purchase a phone from us, which will be connected with a temporary number. On receipt of the phone,... Read more

IMEI numbers

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An IMEI number is a 15-17 digit unique number used for identifying a phone. It can usually be found in small print on a sticker underneath the battery or alternatively if you type *#06# into the keypad it will appear on th... Read more

PUK code

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A is needed when you have to reset your PIN number. Your PIN number protects your SIM card and if you forget it or repeatedly type in the wrong number you will need a to get it working again.  PUK stands for Pin Unlocked... Read more

Downloading Apps

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To download apps onto your phone you’ll find the answer in our phone simulators. The simulators are full of useful information and presented in an easy to follow step-by-step guide so whenever you need help with your phone... Read more

Using a different SIM card in your phone

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To see if you can use a different SIM card in your phone you will need to speak to your network. Click here to see contact details for your network. Read more

My phone isn't charging

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If your phone isn’t charging then follow the steps below to see if they fix your problem. 1. Make sure your battery is fully charged. Plug the phone into a charger and check if the battery begins to charge. 2. Replace your... Read more

Saving battery power

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Smartphones have become really clever with the amount of things they can do. With the amount of apps available it seems like you can do almost anything on your phone. A downside of this is that using all these programs can... Read more

How long will my battery last?

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There are a lot of factors which will determine how long your battery on your phone will last but it mainly depends on how often you use your phone. One good indicator though is Talk Time and Standby Time. Talk Time is the... Read more

Setting up Bluetooth

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Depending on what phone you have, setting up Bluetooth may be covered in our phone simulator section. Here you’ll find a step-by-step guide for setting up Bluetooth and in some cases how to pair a Bluetooth device. Follow ... Read more

Can't make or receive calls

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There are a few things you can check if you’re unable to make or receive calls. Assuming the phone is switched on and the battery is charged up the first thing to do is check the signal strength. Click here to see the rele... Read more