Tesco International Calling Cards Terms & Conditions
These Terms & Conditions set out the terms under which Tesco Stores Limited ("Tesco"), provides you with the ability to make calls using Tesco's pre-paid phone cards ("Tesco Calling Card Services").
References to "we", "us" and "our" are to Tesco and we refer to you as "you" and "your".
Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and the terms governing your use of Tesco's international calling cards ("Tesco Calling Cards").
If you have any queries, please contact us by phoning our Customer Services on 0845 025 5000 or emailing us at care@tescocallingcard.com. Alternatively, please read our FAQs to see if you can find the answer your query there.
In these Terms & Conditions some words begin with capital letters because they are definitions. See paragraph 11 for a list of these words and which paragraphs to go to in the Terms & Conditions to look up their meaning.
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1. WHAT ARE TESCO CALLING CARDS?
1.1 Tesco Calling Cards are pre-paid phone cards which enable you to make national and international phone calls from landlines, mobile phones and payphones.
1.2 Tesco Calling Cards come in a variety of monetary values ("Credits"). Please see the FAQs for the details of the top-up amounts we currently offer.
1.3 For information on how to use your Tesco Calling Card, please see How it works.
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2. VALIDITY PERIOD
2.1 Your Tesco Calling Card is valid for 90 days from date of that you purchase it ("Validity Period"). However, if you re-charge your Tesco Calling Card within the Validity Period, the 90 days will re-start from the date of recharge. You can re-charge your Tesco Calling Card as many times as you like.
2.2 Please note that, after the Validity Period, you will lose any remaining Credit on your Tesco Calling Card.
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3. CALL RATES
3.1 Each time you use your Tesco Calling Card, the Credit on your Tesco Calling Card will be reduced by the charges incurred, calculated by Tesco using the call rates for Tesco Calling Cards ("Call Rates").
3.2 All calls using a Tesco Calling Card are charged in one minute increments, rounded up to the nearest minute. In addition, some calls (for example, calls using the 0800 access number or from a BT payphone) have a surcharge; for details of all surcharges please see our FAQs.
3.3 We will not charge you for calling our geographic access numbers (such as 0207 097 2468). However, you may incur charges from your phone service provider so please contact them to check whether this is the case and, if so, familiarise yourself with the charges which apply.
3.4 Call Rates are subject to change at any time.
3.5 Every effort is made to ensure that Call Rates are correct and up to date. Please check the Call Rates for the most up to date rates before you make a call as you will be charged at the then current rates listed at the time you make your call.
3.6 All Call Rates include VAT.
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4. NO REFUND
4.1 If your Tesco Calling Card is lost, stolen, damaged or destroyed (and you do not know the PIN) you will lose any remaining Credit on the Tesco Calling Card. If your Tesco Calling Card is used in an unauthorised manner, we are not able to provide you with a refund of any Credit used in such manner.
4.2 In addition, as stated in paragraph 2.2 above, you will lose any remaining Credit on your Tesco Calling Card after the Validity Period expires.
5. RESTRICTIONS
You cannot use your Tesco Calling Card for calling premium rate numbers or some non-geographic numbers (for example, 090).
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6. AVAILABILITY OF SERVICES
When we provide you with the Tesco Calling Card Services, we will use the reasonable skill and care of a competent service provider, but we cannot guarantee that the Tesco Calling Card Services will always be fault-free. Some things will be out of our control, for example, Tesco Calling Card Services are dependent on network operators and the services of such network operators can be affected by things that we cannot control.
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7. OUR RESPONSIBILITY TO YOU
7.1 Nothing in this paragraph 7 shall limit or affect our liability resulting from anything we provide to you being found to be unsafe or if something we do negligently causes death or personal injury.
7.2 Subject to paragraph 7.1, if we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you buy the Tesco Calling Card, up to the price you paid for your Tesco Calling Card.
7.3 You acknowledge that we are not responsible for providing (or maintaining) the equipment that you use to access the Tesco Calling Card Services or the national or international telecommunications networks which your calls travel across.
7.4 Nothing in these Terms & Conditions affects your statutory rights (which include, for example, that we will provide the Tesco Calling Card Services to a reasonable standard and within a reasonable time). For more information on your statutory rights you can contact your local Citizens Advice Bureau or Trading Standards Office.
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8. YOUR RESPONSIBILITY TO US
8.1 You must not use your Tesco Calling Card for any unlawful or fraudulent purpose, to make any communication which is, or is intended to be, malicious, fraudulent or hoax (including to the emergency services) or in any way which may damage or affect the operation of the Tesco Calling Card Services or any other telecommunications system.
8.2 If you do not comply with this paragraph 8, the Tesco Calling Card Services may be suspended indefinitely and you will compensate us for all liabilities, claims, damages, losses and costs (including legal costs) which we may suffer as a result.
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9. GENERAL
9.1 If you give your Tesco Calling Card to another person they will be subject to these Terms & Conditions. We may transfer our rights under these Terms & Conditions to another business where we reasonably believe your rights will not be affected.
9.2 If you breach these Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms & Conditions.
9.3 We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control.
9.4 These Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
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10. CUSTOMER SERVICES AND COMPLAINTS
10.1 If you have any queries, please call us on 0845 025 5000 or email us at care@tescocallingcard.com.
10.2 You can also refer any complaints that you may have in relation to the Tesco Calling Card Services to the Office of the Telecommunications Ombudsman. Please see www.otelo.org.uk for details of how to do this.
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11. DEFINITIONS
Each word or phrase set out in italics below is defined in the paragraph above stated next to it.
Call Rates: paragraph 3.1
Credits: paragraph 1.2
Validity Period: paragraph 2.1
The Tesco Calling Card website is owned and operated by Tesco Stores Limited, a company registered in England whose registered office is at:
Tesco House
Delamare Road
Cheshunt
Hertfordshire EN8 9SL
Company Registration No. 519500
VAT No. GB220 4302 31
Last Updated: 1 April 2010
12. Clubcard, points and vouchers
12.1 This paragraph is in addition to the terms and conditions of Tesco Clubcard, which can be found on tesco.com/clubcard
12.2 Points are only available on purchases in Tesco stores and on tescocallingcard.com, unfortunately points are not available on purchases in Onestop stores, PayPoint outlets or via our automated top-up line.
12.3 To receive points for your purchases in store, you must present a valid Clubcard at the time of purchase. You will receive 1 point per £1 spent.
12.4 Points are awarded on purchases via tescocallingcard.com following registration of a valid Clubcard number entered, when requested, on the payment page of the website. For your convenience, your Clubcard number will be stored against your card number for future top-ups. You can change your Clubcard number on the payment page. Multiple calling cards can be registered to the same Clubcard. 1 point will be awarded for each £1 spent, for example a £5 top-up will earn 5 points. Points should appear on your next Clubcard statement.
12.5 Clubcard vouchers cannot be redeemed via tescocallingcard.com.
12.6 Unfortunately points cannot be awarded for promotional, free or refunded credit.
13. eCoupons
13.1 Tesco International Calling Card may issue its own eCoupons directly (e.g. via text message or email), via Tesco stores or publications or via third parties. This section sets out the terms and conditions for eCoupons.
13.2 An eCoupon is a unique electronic coupon that provided the benefits or savings detailed against a code. eCoupons can be redeemed on the checkout page when topping-up/buying a new card on tescocallingcard.com. eCoupons cannot be used in store or via telephone top-up.
13.3 An eCoupon can only be used either as part payment for the item(s) stated on the eCoupon or in conjunction with the minimum spend threshold stated on the coupon in a single transaction.
13.4 If we reasonably believe that there is a breach of security or fraudulent use of eCoupons, we may reject any eCoupon.
13.5 Once you have used an eCoupon once, you cannot use it again unless otherwise stated. eCoupons may require a valid associated Clubcard number or email address to be given. Unless we tell you otherwise on the eCoupon, eCoupons cannot be used in conjunction with other offers. Tesco International Calling Card may cancel and reissue any eCoupons and suspend or change any aspects of the operation of eCoupons at our reasonable discretion.
13.6 Individual eCoupons may have additional Terms and Conditions which will be published alongside the eCoupon or added to tescocallingcard.com.