Tesco Stores Limited trading as Tesco Telecoms is committed to protecting and respecting your privacy. Please read this privacy policy carefully as it, together with our terms and conditions, sets out how we may use your personal information. If you visit our website or use any of our services, by continuing to do so, you indicate your agreement to our use of your information set out in this policy.
Information we collect about you
The main ways we may collect your personal information are:
- Information you provide when you register to use our website, subscribe to our services or request other services
- When you place an order for and buy products or services, including transaction details
- When you participate in promotions and competitions, or complete customer surveys or questionnaires
- If you contact us, including correspondence and details of calls to our Customer Services
- Details of your visits to our website, and other websites visited from our website
We may supplement the information we collect about you with information we receive from third parties.
Using your information
Collecting your personal information helps us to better understand what you need from us. The main uses of your personal information are:
- To provide and personalise our services
- To provide access to certain areas of our website
- To contact you about our services e.g. service updates or disruption
- To send you offers and information about products or services
- To carry out market research
- To review, develop and improve our products and services
- To administer promotions and competitions
- To monitor and record calls to our Customer Services for quality control and training purposes
- To check and verify your identity
- To prevent and detect fraud
We may use and share aggregate information and statistics for the above purposes – but this is always anonymous and never includes any personal information.
Clubcard information
We may use the information recorded through the use of your Tesco Clubcard for the above purposes. If so, we will use the information in accordance with the Clubcard privacy policy.
Marketing and research
With your consent, we may contact you:
- With offers and information about Tesco products or services that we think may be of interest to you
- With offers and information about products or services of other carefully selected companies that we think may be of interest to you
- For market research purposes e.g. to help us improve our service
Your personal information will never be disclosed to companies outside the Tesco Group for their marketing purposes.
We may contact you by post, telephone, email, other electronic messaging services (such as text, voice, sound or image messages) or fax for the above purposes.
Once you have registered with us, you will be provided with access to a ‘Self Care’ page that will allow you to update and change your marketing and research preferences. To change your preferences, simply click “Your Account” and “Your Contact Preferences”. You can select your choices by using the boxes available on that page.
Remember that if you say you do not wish to receive any marketing information from us, this will preclude you from receiving special offers or promotions that may be of interest to you.
Disclosing your information
We may disclose your personal information to other companies in the Tesco Group. We will never pass your information to anyone outside the Tesco Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; and any successors in title to our business.
Protecting your personal information
We recognise how important the security of your information is to you, so we continually review and update our processes and technology to ensure it is kept secure.
All information you provide to us online is stored on a secure server. Any online payment transactions are encrypted using Secure Socket Layer (SSL) technology.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.
We may need to transfer, store or use your information in other countries, for example staff who work for us or for one of our suppliers. We will take all reasonable steps to ensure that your information is kept secure and protected.
Cookies
Cookies are small pieces of information sent by a server to your computer when you visit a website. Your browser lets you choose whether to accept, decline or be warned before accepting cookies.
We use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Tesco Telecoms advertisement on another site that links to Tesco Telecoms will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
If you want to know more about cookies, please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. You can also refer to your browser’s help section or user guide.
Links from this site to other sites
Our website contains links to other websites which are outside our control. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Accessing your information
If you would like to obtain a copy of the information we hold about you, please write to: Data Protection Officer, Corporate & Legal Affairs, New Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL enclosing your cheque or postal order for £10 payable to “Tesco Stores Limited” and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
Changes to our privacy policy
We may change this policy from time to time so it is a good idea to come back and read through it again.
Contacting us
If you have any queries, please contact us
In writing to: Tesco Broadband, P O Box 1142, Warrington WA55 1EU
By email to: support@tescobroadband.com
By telephoning: 0844 5563550