Tesco Broadband Products offer our customers the flexibility of unlimited downloads per month, however, in order to provide a fast and reliable service to all our customers, this feature is subject to our Fair Usage Policy.
We will only impose a limit on the use of Tesco Broadband to prevent unusual use and abuse. If a customer regularly downloads in excess of normal levels of consumer consumption, for example, 100GB per month, we may do one or both of the following:
(a) ask you to moderate your use;
(b) if the customer does not modify their usage but continues to exceed the FUL for a further two consecutive months, we will suspend or terminate the customer’s service.
Where we suspect abuse or breach of this Fair Use Policy, we will try to contact you before taking action in accordance with this paragraph.
In the case of severe abuse, as reasonably determined by us, we reserve the right to suspend or terminate your use of Tesco Broadband. We will again try to contact you before doing so.
In addition, we monitor the network to make sure that very heavy users do not impact the majority of our customers. Only a very small number of customers will be defined as “heavy users”, and this will not include normal use such as browsing, emailing, VoIP, or iPlayer. We may restrict their download speed to ensure that all of our customers receive a consistent and reliable connection.
For more information, please refer to our Tesco Broadband Terms and Conditions